Hi,
I want to create a ticket automaticlly when i send a email. For a example, i am a client and i send email to xxxxxx@team.com and OTRS automatically detect email in this account and create a ticket. It is posible??? HOW to do it?? Thanks you!
Create a ticket when i send email.
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igoralvarez
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reneeb
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Re: Create a ticket when i send email.
This is a standard feature. You have to add the email account in the admin area and run the cronjob postmaster_account.
http://otrs.github.io/doc/manual/admin/ ... p3-account
http://otrs.github.io/doc/manual/admin/ ... l#cronjobs
http://otrs.github.io/doc/manual/admin/ ... p3-account
http://otrs.github.io/doc/manual/admin/ ... l#cronjobs
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igoralvarez
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Re: Create a ticket when i send email.
When i fetch email i see this error.... why??reneeb wrote:This is a standard feature. You have to add the email account in the admin area and run the cronjob postmaster_account.
http://otrs.github.io/doc/manual/admin/ ... p3-account
http://otrs.github.io/doc/manual/admin/ ... l#cronjobs
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igoralvarez
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Re: Create a ticket when i send email.
i solve error and can fetch email OK but i cant configure filters.. and ALL email its open a ticket.