Hello
I need to set a notification email to customers when a ticket is created by an agent after a phone call or email to the agents mail account. The amel hould be similar to the one th customer recieves after emails sent directly to the otrs system.
For email directly sent to the otrs "auto respones / follow up" sends the notification , but the mails for phone and indirect mails are sent/implemented as an external message, therefore these are not formated the similar way. No salutation , no link, no ticket number.
How can i use a single notification mail for all the direct, indirect mails, and phone tickets?
Customer notification email on phone ticket
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root
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Re: Customer notification email on phone ticket
Did you found AutoResponseForWebTickets in the SysConfig?
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Customer notification email on phone ticket
Yes I've tried that.root wrote:Did you found AutoResponseForWebTickets in the SysConfig?
It seems I misunderstood the new email ticket functionality .