Rich-Text option for <OTRS_CUSTOMER_EMAIL[6]>

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tupson
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Real Name: Tony
Company: Upson Productions, LLC
Location: DC

Rich-Text option for <OTRS_CUSTOMER_EMAIL[6]>

Post by tupson »

Greetings,

Is there anyway to enable rich-text formatting for the following Notification Tag:

<OTRS_CUSTOMER_EMAIL[6]>


The default plain text version jumbles everything up; which sometimes makes it difficult to successfully read the information added.
Tony :mrgreen:
OTRS version installed: v7.0.2 (.rpm)
OS: CENTOS7 (latest updates via -yum install)
OS: Ubuntu 20.04.3 (latest apt-get upgrades)
GURU: Microsoft & VMware Environments
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tupson
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Posts: 133
Joined: 07 Oct 2015, 05:54
Znuny Version: 7.0.2
Real Name: Tony
Company: Upson Productions, LLC
Location: DC

Re: Rich-Text option for <OTRS_CUSTOMER_EMAIL[6]>

Post by tupson »

^ bump

I suppose there is no fix for this; and its working as intended?
Tony :mrgreen:
OTRS version installed: v7.0.2 (.rpm)
OS: CENTOS7 (latest updates via -yum install)
OS: Ubuntu 20.04.3 (latest apt-get upgrades)
GURU: Microsoft & VMware Environments
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crythias
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Re: Rich-Text option for <OTRS_CUSTOMER_EMAIL[6]>

Post by crythias »

Yes. Notification wasn't intended to do anything more than notify someone to come back to the otrs site.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
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tupson
Znuny advanced
Posts: 133
Joined: 07 Oct 2015, 05:54
Znuny Version: 7.0.2
Real Name: Tony
Company: Upson Productions, LLC
Location: DC

Re: Rich-Text option for <OTRS_CUSTOMER_EMAIL[6]>

Post by tupson »

ok thanks!
Tony :mrgreen:
OTRS version installed: v7.0.2 (.rpm)
OS: CENTOS7 (latest updates via -yum install)
OS: Ubuntu 20.04.3 (latest apt-get upgrades)
GURU: Microsoft & VMware Environments
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anguyen
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Joined: 07 Jan 2016, 00:48
Znuny Version: 3.3.14
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Company: Hyperwallet

Re: Rich-Text option for <OTRS_CUSTOMER_EMAIL[6]>

Post by anguyen »

crythias wrote:Yes. Notification wasn't intended to do anything more than notify someone to come back to the otrs site.
Are you sure?
When I have a Notification (event) triggered by ArticleCreate, <OTRS_CUSTOMER_EMAIL[99]> works and sends HTML.
However if the trigger is a TicketCreate, it sends in plain text
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rkoots
Znuny newbie
Posts: 8
Joined: 13 Jan 2016, 03:45
Znuny Version: OTRS 5
Real Name: Raj

Re: Rich-Text option for <OTRS_CUSTOMER_EMAIL[6]>

Post by rkoots »

Hi ,

I am unable to have Rich Text in OTRS reply.

Say when i am creating a email ticket or reply any emails from OTRS, My response are getting created as Plain text.

I cannot have tables , no rich text.

even if i edit source and insert it go invissible.

Please help me , how to have rich text in reply ??

I know OTRS support rich text in response and email ticket. ..!
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