Is it possible to create a ticket in otrs with prefilled fields? For example after opening ticket form the mail body is filled in by default with text where agent fills in empty space with additional information.
Is it possible to create new ticket form with different fields?
How to create a form in OTRS with prefilled fields?
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Re: How to create a form in OTRS with prefilled fields?
http://blog.otrs.org/2010/11/02/otrs-3- ... nt-page-1/
http://feature-addons.de/otrs/Ticket/TicketTemplates
To create own forms, you have to copy the AgentTicketPhone (or AgentTicketEmail) files (frontend module and templates) and make the changes you need.
http://feature-addons.de/otrs/Ticket/TicketTemplates
To create own forms, you have to copy the AgentTicketPhone (or AgentTicketEmail) files (frontend module and templates) and make the changes you need.
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