Company without Customer User

[mirgray]

Hi,

I'm setting up a new OTRS installation. We don't expect Customers to be using the system directly. We expect them to phone in and the agent to open the tickets for them (client likes to be hands on with their customers).

Can we create Companies without adding them to the Customer users table? Or must all Companies also have at least one Customer User?

Thanks from a newbie,
Miranda