Add ticket menumodule item with external link

[brandner]

Followed the instructions here:
https://otrs.github.io/doc/manual/devel ... enu-module

Adjusted the Sysconfig for my new menu item:
"Edit Config Settings in Ticket -> Frontend::Agent::Ticket::MenuModule"

How do I make the menu item point to an external link?
I have the Link value set to http://example.com, but it still prepends our OTRS URL.

Does anyone know how to accomplish this, or know where I can find more documentation about the Ticket:MenuModule options (Link, LinkOptions, Target, etc)?

Tony

[brandner]

Managed to get close, a bit cumbersome.

I'm using the LinkParam value to run JavaScript to adjust the URL, setting it to a value like:

Code: Select all

onclick="this.href='http://example.com'; return true;"

One issue with this solution is that there is no good way to pass a parameter, such as TicketID.

If I set the Link to a value like:

Code: Select all

myTicketID=[% Data.TicketID | html %]

Then I can use more advanced Javascript to pull it from the resulting href. Not very clean.

[reneeb]

http://opar.perl-services.de/dist/Ticke ... Link-4.0.3

[kw3v865]

http://opar.perl-services.de/dist/Ticke ... Link-4.0.3

Dear reneeb!

I also want to add ticket menu module item with external link. I installed this addon successfully: http://opar.perl-services.de/dist/ToolB ... Link-5.0.1

Unfortunately, I don't see this link on the ticket menu. In addition to this, I didn't find it in the sysconfig. I use OTRS version 5.0.6.

Can you help me?

Thank you!

[reneeb]

To configure the external link a new group was added to SysConfig. That group is called "TicketMenuExternalLink". In the Subgroup "TicketLink" you'll see what you need to configure...

[kw3v865]

To configure the external link a new group was added to SysConfig. That group is called "TicketMenuExternalLink". In the Subgroup "TicketLink" you'll see what you need to configure...

I didn't find group called "TicketMenuExternalLink' in the SysConfig.

[redgodzilla]

I use OTRS 5.0.9 install this addon and it doesn't work...
I enable Frontend::ToolBarModule###4-ExternalURL but icon doesn't display...

[reneeb]

To configure the external link a new group was added to SysConfig. That group is called "TicketMenuExternalLink". In the Subgroup "TicketLink" you'll see what you need to configure...

I didn't find group called "TicketMenuExternalLink' in the SysConfig.

Then check if there are any messages for the addon in the package manager... Are there any messages in the log files?

[reneeb]

I use OTRS 5.0.9 install this addon and it doesn't work...
I enable Frontend::ToolBarModule###4-ExternalURL but icon doesn't display...

That's a different module. It seems that this version of the addon has a bug. I will look at it today...