Move Ticket Broken in 5.0.8 ?

[fisettec]

Is it me or moving ticket is broken in OTRS 5.0.8 ? If you have only the move_into permission in a queue, the move action is denied even if it should be ok.

Looking in the code, in AgentTicketMove.pm, this part is added in 5.0.8:

# check if destination queue is restricted by ACL
my %QueueList = $TicketObject->TicketMoveList(
TicketID => $Self->{TicketID},
UserID => $Self->{UserID},
);
if ( $GetParam{DestQueueID} && !exists $QueueList{ $GetParam{DestQueueID} } ) {
return $LayoutObject->NoPermission( WithHeader => 'yes' );
}

Adding the type argument to the function call seem to correct the problem:
my %QueueList = $TicketObject->TicketMoveList(
TicketID => $Self->{TicketID},
UserID => $Self->{UserID},
Type => 'move_into'
);
if ( $GetParam{DestQueueID} && !exists $QueueList{ $GetParam{DestQueueID} } ) {
return $LayoutObject->NoPermission( WithHeader => 'yes' );
}

This seem to be a bug in 5.0.8...

[Charmacas]

Great finding! Thanks for sharing!

[wurzel]

Hi,

for this there is a move permission. So please do not publish this as a bug.

Florian

[fisettec]

Well, the problem was precisely with the move permission. An agent with only this permission in a queue (and not full rw access) could not move a ticket in that queue: it worked prior to 5.0.8 but OTRS v5.0.8 return this message: "We are sorry, you do not have permissions anymore to access this ticket in its current state."

Notice the past tense; it's corrected now for OTRS 5.0.9. Many thanks to the OTRS Team!!

[root]

it's corrected now for OTRS 5.0.9.

You should say for the upcoming, there is no information about a release date.