Otrs 5 On Debien Jeesy Error

[cfreire]

Hi, I have installed Otrs 5 on Debian Jeesy agree with those links:
https://otrs.github.io/doc/manual/admin ... -otrs.html
http://www.rootathome.de/installation-v ... er-debian/

But at the moment that I want to enter to the web interface i receive this error:
Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at webmaster@localhost to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.


And in the error logs I watch this:
Message: Could not load class Kernel::Output::HTML::Layout::Template.

Please, any people that can help me with this issue.
Thanks for your attention.

[miras]

Hi,
I've exactly the same problem logged as
Message: Could not load class Kernel::Output::HTML::Layout::Template.
on Debian as you desribed.
Have you found any solution?
Thanks in advance.
Miras

[Charmacas]

For me it looks like a permission issue.

Have you tried setting the permissions with the in OTRS included script?

[maarten]

Has anyone found a solution to this problem?
I have the same error.

I used the permissions script to set all permissions. But no change.
Any help would be greatly appreciated.

[wurzel]

Hi,

what is the output of /opt/otrs/bin/otrs.CheckModules


seems, that there are perl modules missing.

Flo

[maarten]

Sorry for my late reply,

Here is the output:
o Apache::DBI......................ok (v1.12)
o Apache2::Reload..................ok (v0.13)
o Archive::Tar.....................ok (v1.90)
o Archive::Zip.....................ok (v1.37)
o Crypt::Eksblowfish::Bcrypt.......ok (v0.009)
o Crypt::SSLeay....................Not installed! Use: 'cpan Crypt::SSLeay' (optional - Required for Generic Interface REST transport and SOAP SSL connections.)
o Date::Format.....................ok (v2.24)
o DBI..............................ok (v1.631)
o DBD::mysql.......................ok (v4.036)
o DBD::ODBC........................Not installed! Use: 'cpan DBD::ODBC' (optional - Required to connect to a MS-SQL database.)
o DBD::Oracle......................Not installed! Use: 'cpan DBD::Oracle' (optional - Required to connect to a Oracle database.)
o DBD::Pg..........................Not installed! Use: 'cpan DBD::Pg' (optional - Required to connect to a PostgreSQL database.)
o Encode::HanExtra.................Not installed! Use: 'cpan Encode::HanExtra' (optional - Required to handle mails with several Chinese character sets.)
o IO::Socket::SSL..................ok (v1.966)
o JSON::XS.........................ok (v3.02)
o List::Util::XS...................ok (v1.38)
o LWP::UserAgent...................ok (v6.13)
o Mail::IMAPClient.................ok (v3.38)
o IO::Socket::SSL................ok (v1.966)
o ModPerl::Util....................ok (v2.000009)
o Net::DNS.........................ok (v0.74)
o Net::LDAP........................ok (v0.58)
o Template.........................ok (v2.26)
o Template::Stash::XS..............ok (undef)
o Text::CSV_XS.....................Not installed! Use: 'cpan Text::CSV_XS' (optional - Recommended for faster CSV handling.)
o Time::HiRes......................ok (v1.9725)
o Time::Piece......................ok (v1.20_01)
o XML::LibXML......................ok (v2.0110)
o XML::LibXSLT.....................ok (v1.87)
o XML::Parser......................ok (v2.41)
o YAML::XS.........................ok (v0.63)

Any thoughts?