SendMail SMTP error ( 501 5.5.4 Syntax: AUTH mechanism )

newbie · Post by **newbie** » 23 Mar 2016, 11:37

Hi.
I have problem with smtptls sendmail option, otrs in ver 5.0.7.
User and password, servwer and port are typed 100% correct.
My questions are:
How to enable Net::SMTP debug ?
Why otrs try to sent email from otrs@local instead smtp mail account? (logs below)
I change some files to enable Net::SMTP debugging (only debug value, with no effort, in syslog i still get message to enable Net::SMTP debug for more info):

/opt/otrs/Kernel/System/Email/SMTP.pm:

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sub new {
    my ( $Type, %Param ) = @_;

    # allocate new hash for object
    my $Self = {%Param};
    bless( $Self, $Type );

    # debug
        # shown on STDERR
        $Self->{SMTPDebug} = 1;

/opt/otrs/Kernel/System/Email.pm:

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sub new {                                                                        
    my ( $Type, %Param ) = @_;                                                   
                                                                                 
    # allocate new hash for object                                               
    my $Self = {%Param};                                                         
    bless( $Self, $Type );                                                       
                                                                                 
    # debug level                                                                
    $Self->{Debug} = 2;

/opt/otrs/Kernel/System/EmailParser.pm:

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sub new {
    my ( $Type, %Param ) = @_;

    # allocate new hash for object
    my $Self = {};
    bless( $Self, $Type );

    # get debug level from parent
    $Self->{Debug} = 2;

/opt/otrs/Kernel/System/Email/SMTPTLS.pm:

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    # set up connection connection
    my $SMTP = Net::SMTP->new(
        $Param{MailHost},
        Hello   => $Param{FQDN},
        Port    => $Param{SMTPPort} || 587,
        Timeout => 30,
        Debug   => 1,
    );

Also have 2 values in Config.pm to enable larger debugging:

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$Self->{MinimumLogLevel} = 'debug';
$Self->{Debug} = 1;

My log files looks like this:

apache2/error.log:

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Net::SMTP>>> Net::SMTP(2.31)
Net::SMTP>>>   Net::Cmd(2.29)
Net::SMTP>>>     Exporter(5.68)
Net::SMTP>>>   IO::Socket::INET(1.33)
Net::SMTP>>>     IO::Socket(1.36)
Net::SMTP>>>       IO::Handle(1.34)
Net::SMTP=GLOB(0x7f55fba87300)<<< 220 mail.pasdf.pl ESMTP
Net::SMTP=GLOB(0x7f55fba87300)>>> EHLO d0.pasdf.local
Net::SMTP=GLOB(0x7f55fba87300)<<< 250-mail.pasdf.pl
Net::SMTP=GLOB(0x7f55fba87300)<<< 250-PIPELINING
Net::SMTP=GLOB(0x7f55fba87300)<<< 250-SIZE 100000000
Net::SMTP=GLOB(0x7f55fba87300)<<< 250-ETRN
Net::SMTP=GLOB(0x7f55fba87300)<<< 250-STARTTLS
Net::SMTP=GLOB(0x7f55fba87300)<<< 250-ENHANCEDSTATUSCODES
Net::SMTP=GLOB(0x7f55fba87300)<<< 250-8BITMIME
Net::SMTP=GLOB(0x7f55fba87300)<<< 250 DSN
Net::SMTP=GLOB(0x7f55fba87300)>>> STARTTLS
Net::SMTP=GLOB(0x7f55fba87300)<<< 220 2.0.0 Ready to start TLS
Net::SSLGlue::SMTP::_SSLified=GLOB(0x7f55fba87300)>>> EHLO d0.pasdf.local
Net::SSLGlue::SMTP::_SSLified=GLOB(0x7f55fba87300)<<< 250-mail.pasdf.pl
Net::SSLGlue::SMTP::_SSLified=GLOB(0x7f55fba87300)<<< 250-PIPELINING
Net::SSLGlue::SMTP::_SSLified=GLOB(0x7f55fba87300)<<< 250-SIZE 100000000
Net::SSLGlue::SMTP::_SSLified=GLOB(0x7f55fba87300)<<< 250-ETRN
Net::SSLGlue::SMTP::_SSLified=GLOB(0x7f55fba87300)<<< 250-AUTH PLAIN
Net::SSLGlue::SMTP::_SSLified=GLOB(0x7f55fba87300)<<< 250-ENHANCEDSTATUSCODES
Net::SSLGlue::SMTP::_SSLified=GLOB(0x7f55fba87300)<<< 250-8BITMIME
Net::SSLGlue::SMTP::_SSLified=GLOB(0x7f55fba87300)<<< 250 DSN
Net::SSLGlue::SMTP::_SSLified=GLOB(0x7f55fba87300)>>> AUTH 
Net::SSLGlue::SMTP::_SSLified=GLOB(0x7f55fba87300)<<< 501 5.5.4 Syntax: AUTH mechanism
Net::SSLGlue::SMTP::_SSLified=GLOB(0x7f55fba87300)>>> QUIT
Net::SSLGlue::SMTP::_SSLified=GLOB(0x7f55fba87300)<<< 221 2.0.0 Bye
ERROR: OTRS-CGI-10 Perl: 5.18.2 OS: linux Time: Wed Mar 23 10:05:47 2016

 Message: SMTP authentication failed: 5015.5.4 Syntax: AUTH mechanism
! Enable Net::SMTP debug for more info!

 RemoteAddress: 10.88.3.53
 RequestURI: /otrs/index.pl

 Traceback (3379): 
   Module: Kernel::System::Email::SMTP::Send Line: 118
   Module: Kernel::System::Email::Send Line: 750
   Module: Kernel::System::Ticket::Article::ArticleSend Line: 2248
   Module: Kernel::Modules::AgentTicketEmail::Run Line: 1321
   Module: Kernel::System::Web::InterfaceAgent::Run Line: 1042
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
   Module: (eval) (v1.99) Line: 206
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 206
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 172
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-10 Perl: 5.18.2 OS: linux Time: Wed Mar 23 10:05:47 2016

 Message: Impossible to send message to: "pasdf pasdf" <pasdf@pasdf.pl> .

 RemoteAddress: 10.88.3.53
 RequestURI: /otrs/index.pl

 Traceback (3379): 
   Module: Kernel::System::Ticket::Article::ArticleSend Line: 2255
   Module: Kernel::Modules::AgentTicketEmail::Run Line: 1321
   Module: Kernel::System::Web::InterfaceAgent::Run Line: 1042
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
   Module: (eval) (v1.99) Line: 206
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 206
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 172
   Module: ModPerl::Registry::handler (v1.99) Line: 31

syslog:

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Mar 23 10:05:46 u0 OTRS-CGI-10[3379]: [Info][Kernel::System::Ticket::TicketCreate] New Ticket [2016032310000108/test] created (TicketID=12,Queue=Junk,Priority=3 normal,State=open)
Mar 23 10:05:46 u0 OTRS-CGI-10[3379]: [Info][Kernel::System::Ticket::TicketCreate] New Ticket [2016032310000108/test] created (TicketID=12,Queue=Junk,Priority=3 normal,State=open)
Mar 23 10:05:47 u0 OTRS-CGI-10[3379]: [Notice][Kernel::System::Email::Send] Sent email to 'pasdf@pasdf.pl' from 'otrs@localhost'. Subject => '[Ticket#2016032310000108] test';
Mar 23 10:05:47 u0 OTRS-CGI-10[3379]: [Notice][Kernel::System::Email::Send] Sent email to 'pasdf@pasdf.pl' from 'otrs@localhost'. Subject => '[Ticket#2016032310000108] test';
Mar 23 10:05:47 u0 OTRS-CGI-10[3379]: [Error][Kernel::System::Email::SMTP::Send][Line:118]: SMTP authentication failed: 5015.5.4 Syntax: AUTH mechanism#012! Enable Net::SMTP debug for more info!
Mar 23 10:05:47 u0 OTRS-CGI-10[3379]: [Error][Kernel::System::Email::SMTP::Send][Line:118]: SMTP authentication failed: 5015.5.4 Syntax: AUTH mechanism#012! Enable Net::SMTP debug for more info!
Mar 23 10:05:47 u0 OTRS-CGI-10[3379]: [Info][Kernel::System::Email::Send] Error sending message
Mar 23 10:05:47 u0 OTRS-CGI-10[3379]: [Info][Kernel::System::Email::Send] Error sending message
Mar 23 10:05:47 u0 OTRS-CGI-10[3379]: [Error][Kernel::System::Ticket::Article::ArticleSend][Line:2255]: Impossible to send message to: "pasdf pasdf" <pasdf@pasdf.pl> .
Mar 23 10:05:47 u0 OTRS-CGI-10[3379]: [Error][Kernel::System::Ticket::Article::ArticleSend][Line:2255]: Impossible to send message to: "pasdf pasdf" <pasdf@pasdf.pl> .

wurzel · Post by **wurzel** » 23 Mar 2016, 19:44

Hi,

your username/pw is wrong
SMTP authentication failed indicates it

Or you have missing perl modules or wrong ports. Try SMTPS or a local MX.

Flo

newbie · Post by **newbie** » 06 Apr 2016, 11:30

Like I sad before my Login, Password, Port, Serwer are OK.

I create simple Perl script to debag this and I got conclusions.
In OTRS default is to use SMTP AUTH as AUTH LOGIN syntax looks like this:

$SMTP->auth( 'login,pass' )

But server that I'm connects uses SMTP AUTH as AUTH PLAIN syntax looks like this:

$SMTP->auth( "\0login\0pass" )

Is there an way to change authorization method in OTRS (or MultiSMTP) admin panel ?

Znuny Open Source Ticketsystem

SendMail SMTP error ( 501 5.5.4 Syntax: AUTH mechanism )

SendMail SMTP error ( 501 5.5.4 Syntax: AUTH mechanism )

Re: SendMail SMTP error

Re: SendMail SMTP error