ITSM Bundle Upgrade Error

[dengsimo]

Hallo zusammen!

Ich bekomme beim Upgrade vom ITSM Bundle Package 4.0.16 auf 5.0.8 diese Fehler im Log:

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Mar 22 16:24:10 OTRS-otrs.Console.pl-Admin::Package::Upgrade-10[5693]: [Error][Kernel::System::Package::_FileRemove][Line:3411]: No such file: /opt/otrs/bin/otrs.AddService.pl!
Mar 22 16:24:10 OTRS-otrs.Console.pl-Admin::Package::Upgrade-10[5693]: [Error][Kernel::System::Package::_FileRemove][Line:3411]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AdminService.tt!
Mar 22 16:24:10 OTRS-otrs.Console.pl-Admin::Package::Upgrade-10[5693]: [Error][Kernel::System::Package::_FileRemove][Line:3411]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AdminSLA.tt!
Mar 22 16:24:18 OTRS-otrs.Console.pl-Admin::Package::Upgrade-10[5693]: [Error][Kernel::System::Package::_FileRemove][Line:3411]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketActionCommon.tt!
Mar 22 16:24:18 OTRS-otrs.Console.pl-Admin::Package::Upgrade-10[5693]: [Error][Kernel::System::Package::_FileRemove][Line:3411]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketEmail.tt!
Mar 22 16:24:18 OTRS-otrs.Console.pl-Admin::Package::Upgrade-10[5693]: [Error][Kernel::System::Package::_FileRemove][Line:3411]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketOverviewMedium.tt!
Mar 22 16:24:18 OTRS-otrs.Console.pl-Admin::Package::Upgrade-10[5693]: [Error][Kernel::System::Package::_FileRemove][Line:3411]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketOverviewPreview.tt!
Mar 22 16:24:18 OTRS-otrs.Console.pl-Admin::Package::Upgrade-10[5693]: [Error][Kernel::System::Package::_FileRemove][Line:3411]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPhone.tt!
Mar 22 16:24:18 OTRS-otrs.Console.pl-Admin::Package::Upgrade-10[5693]: [Error][Kernel::System::Package::_FileRemove][Line:3411]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPrint.tt!
Mar 22 16:24:18 OTRS-otrs.Console.pl-Admin::Package::Upgrade-10[5693]: [Error][Kernel::System::Package::_FileRemove][Line:3411]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketZoom.tt!
Mar 22 16:24:18 OTRS-otrs.Console.pl-Admin::Package::Upgrade-10[5693]: [Error][Kernel::System::Package::_FileRemove][Line:3411]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/CustomerTicketPrint.tt!
Mar 22 16:24:18 OTRS-otrs.Console.pl-Admin::Package::Upgrade-10[5693]: [Error][Kernel::System::Package::_FileRemove][Line:3411]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/CustomerTicketZoom.tt!
Mar 22 16:24:18 OTRS-otrs.Console.pl-Admin::Package::Upgrade-10[5693]: [Error][Kernel::System::Package::_FileRemove][Line:3411]: No such file: /opt/otrs/Kernel/Output/HTML/TicketOverviewMedium.pm!
Mar 22 16:24:18 OTRS-otrs.Console.pl-Admin::Package::Upgrade-10[5693]: [Error][Kernel::System::Package::_FileRemove][Line:3411]: No such file: /opt/otrs/Kernel/Output/HTML/TicketOverviewPreview.pm!

Es funktioniert zwar alles aber jedes mal wenn ich die CMDB öffne, werden diese Fehler im Log geschrieben:

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Mar 22 17:08:29 OTRS-CGI-10[1585]: [Error][Kernel::Output::HTML::ITSMConfigItem::OverviewSmall::Run][Line:156]: Module Kernel/Output/HTML/ITSMConfigItemMenuGeneric.pm not in @INC (/usr/Custom /usr/Kernel/cpan-lib /usr /usr/sbin/../../Custom /usr/sbin/../../Kernel/cpan-lib /usr/sbin/../.. /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd)
Mar 22 17:08:29 OTRS-CGI-10[1585]: [Error][Kernel::Output::HTML::ITSMConfigItem::OverviewSmall::Run][Line:156]: Module Kernel/Output/HTML/ITSMConfigItemMenuGeneric.pm not in @INC (/usr/Custom /usr/Kernel/cpan-lib /usr /usr/sbin/../../Custom /usr/sbin/../../Kernel/cpan-lib /usr/sbin/../.. /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd)
Mar 22 17:08:29 OTRS-CGI-10[1585]: [Error][Kernel::Output::HTML::ITSMConfigItem::OverviewSmall::Run][Line:156]: Module Kernel/Output/HTML/ITSMConfigItemMenuGeneric.pm not in @INC (/usr/Custom /usr/Kernel/cpan-lib /usr /usr/sbin/../../Custom /usr/sbin/../../Kernel/cpan-lib /usr/sbin/../.. /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd)

Kann mir jemand helfen Diese zu beheben?

Danke im Voraus!

[RStraub]

Hi grüß dich,

die Fehlermeldungen sehen (für mich) nicht so wild aus. Da wird versucht etwas zu löschen was nicht da ist.

Der Fehler beim öffnen liegt daran dass zur Version 5 die Datei-Struktur der Module umgesellt wurde. Was früher:

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Kernel/Output/HTML/ITSMConfigItemMenuGeneric.pm

hieß, heißt nun

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Kernel/Output/HTML/ITSMConfigItem/MenuGeneric.pm

^^ Hier neuer Ordner

Dies ist ggf. in der SysConfig nicht aktuell. Schau dort mal unter ITSM Configuration Management -> Frontend::Agent::ITSMConfigItem::MenuModule und setz die Einträge zurück - oder korrigier sie.

[dengsimo]

Dies ist ggf. in der SysConfig nicht aktuell. Schau dort mal unter ITSM Configuration Management -> Frontend::Agent::ITSMConfigItem::MenuModule und setz die Einträge zurück - oder korrigier sie.

Ok, hat funktioniert.

Danke!