Autoclose ticket from a certain queue

rajbps · Post by **rajbps** » 27 Mar 2016, 02:26

Hi Team,

I am running the latest version of otrs on centos 7.
I have set a machine queue where systems send it daily reports.
I have postmaster filters set so that they go to the right place.
Is there a way to automatically close these tickets after 24 hrs.

Please advise
Raj

Post by **root** » 27 Mar 2016, 11:24

You can achieve this by using a GenericAgent.

rajbps · Post by **rajbps** » 28 Mar 2016, 06:21

Thanks for the reply.

Could you assist in the options please if possible that would be really appreciated.

Regards,

Raj

Post by **root** » 29 Mar 2016, 07:47

Select all tickets in the specific queue with create times "Ticket created more than .. ago 1 day"

rajbps · Post by **rajbps** » 16 Apr 2016, 15:41

yes done that and its working fine

Thanks

Znuny Open Source Ticketsystem

Autoclose ticket from a certain queue

Autoclose ticket from a certain queue

Re: Autoclose ticket from a certain queue

Re: Autoclose ticket from a certain queue

Re: Autoclose ticket from a certain queue

Re: Autoclose ticket from a certain queue