Postmaster Filter accepting all e-mails

[jff]

Hello

I have an e-mail configured in OTRS Postmaster: otrs@mydomain.com

I have a filter that goes

FROM otrs@mydomain.com
SET queue TEST

All I want is that OTRS open ticket only from a especific e-mail address, right now every e-mail sent to otrs@mydomain.com generates a ticket.

Is there other configurations I need to check to make this work?

Thanks.

[reneeb]

You only set a queue... If you want to reject mails from other addresses than otrs@test.example, you have to search for otrs@test\.example in "From" and check the negate checkbox. Then set X-OTRS-Ignore to "yes"...

[jff]

You only set a queue... If you want to reject mails from other addresses than otrs@test.example, you have to search for otrs@test\.example in "From" and check the negate checkbox. Then set X-OTRS-Ignore to "yes"...

Thanks Reneeb, that did the trick!

Do you mind to explain the negate checkbox? does it negate the opposite of the value?

[reneeb]

Usually the filter means: Run that filter if the regular expression matches. The "negate" reverses the meaning: Run the filter if the regular expression does *not* match...

[jff]

Usually the filter means: Run that filter if the regular expression matches. The "negate" reverses the meaning: Run the filter if the regular expression does *not* match...

Understood, thanks

Now I having issues with External Ticket Recongnition, can you tell me if I need filters to match the subject? right now e-mails are stopping in the first filter and not "reaching" the modulo of external ticket recog.

Any help is appreaciated.