Can't reach Customer Login Page

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AngeloCustos
Znuny newbie
Posts: 6
Joined: 23 Mar 2016, 20:39
Znuny Version: OTRS 5

Can't reach Customer Login Page

Post by AngeloCustos »

Hi guys, i am new on this.

I can reach the Agent Web Interface without any problem and make a lot of groups, roles, agents etc.
But i can't acces the Customer Web Interface, when i try **************/otrs/customer.pl in the browser i have this error:

Not Found

The requested URL /otrs/login.pl was not found on this server.
Apache/2.2.31 (Amazon) Server at **.**.**.** Port 80

I already check if the customer.pl exist in cd /opt/otrs/bin, and is all there.
Already checked otrs.CheckModules.pl too and i obtain this:

o Apache::DBI......................ok (v1.12)
o Apache2::Reload..................ok (v0.13)
o Archive::Tar.....................ok (v1.92)
o Archive::Zip.....................ok (v1.30)
o Crypt::Eksblowfish::Bcrypt.......ok (v0.009)
o Crypt::SSLeay....................ok (v0.72)
o Date::Format.....................ok (v2.24)
o DBI..............................ok (v1.627)
o DBD::mysql.......................ok (v4.033)
o DBD::ODBC........................Not installed! Use: 'cpan DBD::ODBC' (optional - Required to connect to a MS-SQL database.)
o DBD::Oracle......................Not installed! Use: 'cpan DBD::Oracle' (optional - Required to connect to a Oracle database.)
o DBD::Pg..........................Not installed! Use: 'cpan DBD::Pg' (optional - Required to connect to a PostgreSQL database.)
o Encode::HanExtra.................Not installed! Use: 'cpan Encode::HanExtra' (optional - Required to handle mails with several Chinese character sets.)
o IO::Socket::SSL..................ok (v1.94)
o JSON::XS.........................ok (v3.02)
o List::Util::XS...................ok (v1.27)
o LWP::UserAgent...................ok (v6.13)
o Mail::IMAPClient.................ok (v3.38)
o IO::Socket::SSL................ok (v1.94)
o ModPerl::Util....................ok (v2.000007)
o Net::DNS.........................ok (v1.05)
o Net::LDAP........................ok (v0.65)
o Template.........................ok (v2.24)
o Template::Stash::XS..............ok (undef)
o Text::CSV_XS.....................ok (v1.22)
o Time::HiRes......................ok (v1.9725)
o Time::Piece......................ok (v1.20_01)
o XML::LibXML......................ok (v2.0018)
o XML::LibXSLT.....................ok (v1.80)
o XML::Parser......................ok (v2.44)
o YAML::XS.........................ok (v0.62)

I don't know what's happening there so i need help.
Thank you.
alexus
Znuny wizard
Posts: 383
Joined: 20 Sep 2010, 16:54
Znuny Version: OTRS 6 CE
Real Name: Alexey Yusov
Company: Radiant System Group s.r.o
Location: Prague
Contact:

Re: Can't reach Customer Login Page

Post by alexus »

Check your Apache config and .htaccess. May be you have some redirection for customer.pl
Alexey Yusov

Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal

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AngeloCustos
Znuny newbie
Posts: 6
Joined: 23 Mar 2016, 20:39
Znuny Version: OTRS 5

Re: Can't reach Customer Login Page

Post by AngeloCustos »

I take a look in those files but find nothing.
Anyway, im still getting redirected from customer.pl to login.pl

Any ideas?
AngeloCustos
Znuny newbie
Posts: 6
Joined: 23 Mar 2016, 20:39
Znuny Version: OTRS 5

Re: Can't reach Customer Login Page

Post by AngeloCustos »

Guys, the problem was me.

The redirection comes from the Framework -> Frontend::Customer/CustomerPanelLoginURL

I changed the url and worked perfectly.

Thank you.
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