Hi guys, i am new on this.
I can reach the Agent Web Interface without any problem and make a lot of groups, roles, agents etc.
But i can't acces the Customer Web Interface, when i try **************/otrs/customer.pl in the browser i have this error:
Not Found
The requested URL /otrs/login.pl was not found on this server.
Apache/2.2.31 (Amazon) Server at **.**.**.** Port 80
I already check if the customer.pl exist in cd /opt/otrs/bin, and is all there.
Already checked otrs.CheckModules.pl too and i obtain this:
o Apache::DBI......................ok (v1.12)
o Apache2::Reload..................ok (v0.13)
o Archive::Tar.....................ok (v1.92)
o Archive::Zip.....................ok (v1.30)
o Crypt::Eksblowfish::Bcrypt.......ok (v0.009)
o Crypt::SSLeay....................ok (v0.72)
o Date::Format.....................ok (v2.24)
o DBI..............................ok (v1.627)
o DBD::mysql.......................ok (v4.033)
o DBD::ODBC........................Not installed! Use: 'cpan DBD::ODBC' (optional - Required to connect to a MS-SQL database.)
o DBD::Oracle......................Not installed! Use: 'cpan DBD::Oracle' (optional - Required to connect to a Oracle database.)
o DBD::Pg..........................Not installed! Use: 'cpan DBD::Pg' (optional - Required to connect to a PostgreSQL database.)
o Encode::HanExtra.................Not installed! Use: 'cpan Encode::HanExtra' (optional - Required to handle mails with several Chinese character sets.)
o IO::Socket::SSL..................ok (v1.94)
o JSON::XS.........................ok (v3.02)
o List::Util::XS...................ok (v1.27)
o LWP::UserAgent...................ok (v6.13)
o Mail::IMAPClient.................ok (v3.38)
o IO::Socket::SSL................ok (v1.94)
o ModPerl::Util....................ok (v2.000007)
o Net::DNS.........................ok (v1.05)
o Net::LDAP........................ok (v0.65)
o Template.........................ok (v2.24)
o Template::Stash::XS..............ok (undef)
o Text::CSV_XS.....................ok (v1.22)
o Time::HiRes......................ok (v1.9725)
o Time::Piece......................ok (v1.20_01)
o XML::LibXML......................ok (v2.0018)
o XML::LibXSLT.....................ok (v1.80)
o XML::Parser......................ok (v2.44)
o YAML::XS.........................ok (v0.62)
I don't know what's happening there so i need help.
Thank you.
Can't reach Customer Login Page
Moderator: crythias
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- Znuny newbie
- Posts: 6
- Joined: 23 Mar 2016, 20:39
- Znuny Version: OTRS 5
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- Znuny wizard
- Posts: 383
- Joined: 20 Sep 2010, 16:54
- Znuny Version: OTRS 6 CE
- Real Name: Alexey Yusov
- Company: Radiant System Group s.r.o
- Location: Prague
- Contact:
Re: Can't reach Customer Login Page
Check your Apache config and .htaccess. May be you have some redirection for customer.pl
Alexey Yusov
Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
((OTRS)) Community Edition - what next?
Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
((OTRS)) Community Edition - what next?
-
- Znuny newbie
- Posts: 6
- Joined: 23 Mar 2016, 20:39
- Znuny Version: OTRS 5
Re: Can't reach Customer Login Page
I take a look in those files but find nothing.
Anyway, im still getting redirected from customer.pl to login.pl
Any ideas?
Anyway, im still getting redirected from customer.pl to login.pl
Any ideas?
-
- Znuny newbie
- Posts: 6
- Joined: 23 Mar 2016, 20:39
- Znuny Version: OTRS 5
Re: Can't reach Customer Login Page
Guys, the problem was me.
The redirection comes from the Framework -> Frontend::Customer/CustomerPanelLoginURL
I changed the url and worked perfectly.
Thank you.
The redirection comes from the Framework -> Frontend::Customer/CustomerPanelLoginURL
I changed the url and worked perfectly.
Thank you.