I'm just wondering if I missed a step somewhere, I'm on OTRS 5 and I know this guide to create custom dashlet is out dated:
http://blog.otrs.org/2010/09/26/keep-an ... entTSearch
but I managed to get the following custom XML to load into SysConfig but I can't add that into my dashboard (Screenshots attached).
The objective of this custom dashlet is to list only the tickets the Agent logged in is Responsible for and nothing else.
Custom.xml Code
Code: Select all
<?xml version="1.0" encoding="utf-8"?>
<otrs_config version="1.0" init="Application">
<ConfigItem Name="DashboardBackend###0140-Responsible" Required="0" Valid="1">
<Description Lang="en" Translatable="1">Parameters for the dashboard backend. ...</Description>
<Group>Ticket</Group>
<SubGroup>Frontend::Agent::Dashboard</SubGroup>
<Setting>
<Hash>
<Item Key="Module">Kernel::Output::HTML::DashboardTicketGeneric</Item>
<Item Key="Title">Tickets from my customers</Item>
<Item Key="Description">Tickets which need to be answered!</Item>
<Item Key="Attributes">StateType=open;StateType=new;</Item>
<Item Key="Filter">Responsible</Item>
<Item Key="Time">Age</Item>
<Item Key="Limit">10</Item>
<Item Key="Permission">rw</Item>
<Item Key="Block">ContentLarge</Item>
<Item Key="Group"></Item>
<Item Key="Default">1</Item>
<Item Key="CacheTTLLocal">0.5</Item>
<Item Key="DefaultColumns">
<Hash>
<Item Key="Age">2</Item>
<Item Key="Changed">1</Item>
<Item Key="CustomerID">1</Item>
<Item Key="CustomerName">1</Item>
<Item Key="CustomerUserID">1</Item>
<Item Key="EscalationResponseTime">1</Item>
<Item Key="EscalationSolutionTime">1</Item>
<Item Key="EscalationTime">1</Item>
<Item Key="EscalationUpdateTime">1</Item>
<Item Key="TicketNumber">2</Item>
<Item Key="Lock">1</Item>
<Item Key="Owner">1</Item>
<Item Key="PendingTime">1</Item>
<Item Key="Queue">1</Item>
<Item Key="Responsible">1</Item>
<Item Key="Priority">1</Item>
<Item Key="Service">1</Item>
<Item Key="State">1</Item>
<Item Key="SLA">1</Item>
<Item Key="Title">2</Item>
<Item Key="Type">1</Item>
</Hash>
</Item>
</Hash>
</Setting>
</ConfigItem>
</otrs_config>
