I have an issue with OTRS 4 , now upgraded to 4.0.5.
When accessing a ticket using customer portal I get server error 500.
[Tue Feb 03 17:47:01 2015] [error] [clientxxxxxxxxx1] Can't locate object method "CheckCharset" via package "Kernel::Output::HTML::Layout" at /opt/otrs/bin/cgi-bin/../../Kernel/Modules/CustomerTicketZoom.pm line 1352., referer: http://URL/otrs/customer.pl?Action=CustomerTicketOverview;Subaction=MyTickets
[Tue Feb 03 17:47:01 2015] [error] [client xxxxxxxxx1[] Premature end of script headers: customer.pl, referer: http://URL/otrs/customer.pl?Action=CustomerTicketOverview;Subaction=MyTickets
[Tue Feb 03 17:47:01 2015] [error] [client xxxxxxxxx1[] script not found or unable to stat: /opt/otrs/bin/cgi-bin/\xe2\x82\xac\x1b\xc2\xa4\x02, referer: http://URL/otrs/customer.pl?Action=CustomerTicketZoom;TicketNumber=10020738
Any ideas?
As far as I can tell the upgrade from 3 to 4 went ok. This happens some time ago now.
Thanks
Gary
Customer portal Zoom ticket
Moderator: crythias
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Customer portal Zoom ticket
Thanks Gary.
OTRS 4.0.5, Centos 6, Mysql5.1.
OTRS 4.0.5, Centos 6, Mysql5.1.
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Re: Customer portal Zoom ticket
Did you find the solution?
Regard,
Lostrans
Regard,
Lostrans
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