The motive of my question is that, after upgrading OTRS 4 to version 5, email notifications have changed.
I know there are templates in the following path: "/opt/otrs/Kernel/Output/HTML/Templates/Standard/NotificationEvent/Email", but in version 4 my colleagues used the following html code without the need to create a template that path:
Code: Select all
<style type="text/css"><!--
* {
margin: auto !important;
}
hr {
border: 0;
height: 1px;
width: 80%;
}
#yellowPdE {
background: #ffdc50;
}
-->
</style>
<table align="center" cellpadding="0" cellspacing="0" style="border: 2px solid black; border-collapse:collapse; width:1000px;">
<tbody>
<tr>
<td align="center" id="yellowPdE" style="padding: 10px;">
<p><span style="font-family:verdana,geneva,sans-serif"><span style="font-size:22px">**************</span></span></p>
<hr />
<p><span style="color:#333333">Sistema de Seguimiento de Incidencias</span></p>
</td>
</tr>
<tr>
<td>
<table align="center" style="border-bottom: 1px solid black; border-top: 1px solid black; padding: 10px;">
<tbody>
<tr valign="top">
<td style="width:75%; font-size: 13px; color: rgb(91, 91, 91); line-height: 1.5;">
<p>Hola <OTRS_CUSTOMER_REALNAME>,<br />
<br />
Su incidencia ha sido registrada en el sistema:</p>
</td>
<td rowspan="2" style="width:25%; padding: 0px 0px 0px 10px;">
<table style="border: 1px solid rgb(204, 204, 204); padding: 5px 4px 5px 4px;">
<tbody>
<tr>
<td style="border-bottom: 1px solid rgb(187, 187, 187); padding: 6px 0pt; font-size: 13px; color: rgb(255, 82, 0);">Ticket Number: <a href="<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerTicketZoom;TicketNumber=<OTRS_TICKET_TicketNumber>"><OTRS_TICKET_TicketNumber></a></td>
</tr>
<tr>
<td style="padding: 6px 0pt; font-size: 10px; color: rgb(51, 51, 51);">Si desea añadir más información recuerde que puede responder a este correo electrónico sin modificar el texto que aparecen en el asunto.<br />
<br />
O también puede usar el portal:<br />
<a href="https://*************.es">Portal de incidencias</a></td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td style="padding:8px; border:1px solid #CCCCCC; background-color: #EFEFEF; font-size:13px;">
<p><span style="font-size:18px">Resumen del Ticket</span></p>
<br />
<span style="color:#000080">Ticket URL:</span> <a href="<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerTicketZoom;TicketNumber=<OTRS_TICKET_TicketNumber>"><OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerTicketZoom;TicketNumber=<OTRS_TICKET_TicketNumber></a><br />
<br />
<span style="color:#000080">Asunto: </span><strong><OTRS_CUSTOMER_SUBJECT></strong><br />
<br />
<span style="color:#000080">Texto:</span><br />
<OTRS_CUSTOMER_BODY></td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td align="center" id="yellowPdE" style="padding: 10px;">
<p><span style="color:#333333">Departamento de Informática de ******************</span></p>
</td>
</tr>
</tbody>
</table>
<br />
With the new version, this code doesn't work. OTRS keeps only the text portion and remove the part of format.
I have tried this code with the unformatted template, and also not works.
Probably the operation regarding these templates has changed, but I don't know exactly how it works. Could anyone help me with this?
Thank you very much in advance.
Best regards.