(SOLVED) Dashboard - Panel does not work

Moderator: crythias

Locked
lorena1985
Znuny newbie
Posts: 25
Joined: 28 Mar 2016, 04:20
Znuny Version: 5.0.8

(SOLVED) Dashboard - Panel does not work

Post by lorena1985 »

Hi! I have a problem with OTRS 5.0.8. In the dashboard the panel "Resumen de tickets por cola" does not work.
Tickets por cola.png
You do not have the required permissions to view the files attached to this post.
Last edited by lorena1985 on 18 Apr 2016, 19:58, edited 1 time in total.
lorena1985
Znuny newbie
Posts: 25
Joined: 28 Mar 2016, 04:20
Znuny Version: 5.0.8

Re: Dashboard - Panel does not work

Post by lorena1985 »

In Admin>SysConfig>Frontend::Agent::Dashboard (Ticket) option DashboardBackend###0270-TicketQueueOverview the states must match the table ticket_state
States.png
States 2.png
You do not have the required permissions to view the files attached to this post.
lorena1985
Znuny newbie
Posts: 25
Joined: 28 Mar 2016, 04:20
Znuny Version: 5.0.8

(SOLVED) Re: Dashboard - Panel does not work

Post by lorena1985 »

lorena1985 wrote:Hi! I have a problem with OTRS 5.0.8. In the dashboard the panel "Resumen de tickets por cola" does not work.
Tickets por cola.png
Locked