ACL x Dynamic fields

[pazt]

Hi,

I need create a ACL like this:

If DynamicField_City is Berlim, Frankfurt or Munich => DynamicField_Country is = Germany.

Both DynamicField_City and DynamicField_Country are "Text" fields.

I try this but don't work yet:



this has to work at ticket creation time. While customer is filling the ticket fields.

I'm using OTRS 5.0.8

Thank you

[wheelshot]

Are there any values already possible in your dynamic field? Cause what your ACL does actually is saying one value is possible but not the others arent.

[pazt]

Are there any values already possible in your dynamic field? Cause what your ACL does actually is saying one value is possible but not the others arent.

Thanks for you answer wheelshot. Both dynamic fields are free text fields.

I'll let my question more simple with just one city.

If DynamicField_City is Exact match Munich, { DynamicField_Country is = Germany.

Is it possible? Make "free text" dynamic fields work this way?

Thanks.

[wheelshot]

Oups my bad.

Have you tried to remove "DynamicField_" from the field name? I have several ACLs in our instances that uses Dynamic fields and we're not adding that prefixe.

[pazt]

When DynamicField option is selected, the prefixe is added automaticaly. There's no way to put it off.

[wheelshot]

Have you tried to use the Ticket properties with your field name instead?

Properties
--- Ticket
-------City

But I dont know if this field is in the ticket and if the behaviour you want is for when its handled in tickets or not.

[pazt]

But I dont know if this field is in the ticket and if the behaviour you want is for when its handled in tickets or not.

You right, this fields are Ticket dynamic fields. I would like it working at ticket creation time.

But i think it not work on "Text" dynamic fields. The ACL rules not write on "Text" dynamic fields. Maybe its just for dropdown default otrs fields.

[wheelshot]

I think youre right that its related to the fact its a text field. You'd have to create a custom form for those automated behaviours. But maybe someone else will pitch in?

[wurzel]

Hi,

I think the ACL is not working for text or textarea.

You have to use a dropdown.

Florian

[pazt]

Hi,

I think the ACL is not working for text or textarea. You have to use a dropdown.

Is there anyway to do it on a text or text area dynamic fields? I mean, instead ACL?

Thanks

[pazt]

Anyone?

[skullz]

In a general way ACLs are used to reduce the possible options for a ticket based on a defined set of rules

"reduce the possible options"

so, its no based on your request.

[pazt]

"reduce the possible options"

so, its no based on your request.

Thanks skullz. I will try Generic Agent to do that