[solved]Problem in X-Fields in incoming emails

[naimson]

Hello, we have a problem in auto building a ticket from incoming email with special mail x-headers like this X-OTRS-Owner . But it doesn't work (

OTRS 4.0.12 with Oracle 11

[reneeb]

Do you "trust" emails from that email account?

[root]

If you receive e-mails via MTA and procmail check your .procmailrc

[naimson]

I have disabled it

Code: Select all

:0 fhw :
* !^From.*@azedunet.com
#| grep -vi '^X-OTRS-'

but no effect (
In debug log

Code: Select all

[Wed Apr 13 12:17:02 2016][Notice][Kernel::System::PostMaster::Filter::MatchDBSource::Run] Filter: 'SERVICE DESK:CREDIT' Set param 'X-OTRS-Lock' to 'lock' (Message-ID: 
<20160413_061610_000954.ironleg@azedunet.com>) 
[Wed Apr 13 12:17:02 2016][Notice][Kernel::System::PostMaster::Filter::MatchDBSource::Run] Filter: 'SERVICE DESK:CREDIT' Set param 'X-OTRS-Queue' to 'Service Desk' (Mes
sage-ID: <20160413_061610_000954.ironleg@azedunet.com>) 
[Wed Apr 13 12:17:02 2016][Notice][Kernel::System::PostMaster::Filter::MatchDBSource::Run] Filter: 'SERVICE DESK:CREDIT' Set param 'X-OTRS-Responsible' to 'EAfandiyeva'
 (Message-ID: <20160413_061610_000954.ironleg@azedunet.com>) 
[Wed Apr 13 12:17:02 2016][Notice][Kernel::System::PostMaster::Filter::MatchDBSource::Run] Filter: 'SERVICE DESK:CREDIT' Set param 'X-OTRS-Type' to 'ServiceRequest' (Me
ssage-ID: <20160413_061610_000954.ironleg@azedunet.com>) 
[Wed Apr 13 12:17:02 2016][Info][Kernel::System::Ticket::TicketCreate] New Ticket [2016041300000457/SERVICE DESK:CR] created (TicketID=70575,Queue=Service Desk,Priority
=1. Контроль выполнения согласно плана,State=new)

[naimson]

Finally it is work