Hi there,
I'm new to OTRS and I have some questions.
I know that agents can create tickets (phone/mail) on behalf of a costumer.
Now our company wants to enable a intern IT-Helpdesk with OTRS.
Therefore I need an option that a agent can create an intern ticket to the IT queue.
Is that possible without changing frontends and without the option to create a ticket for anyone else
Best wishes,
Fabian
Agents can create own Tickets
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Re: Agents can create own Tickets
Just add your agents to your customer_user datasource or add an own for this.
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?