Generic Agent

[thoqui]

Hello,

When we forward an e-mail client to mailbox OTRS, a ticket is created with the applicant's identifier as the person having forwarded this mail but I want the client instead of this person.

I perhaps had an idea : to add a generic agent which, for all forwarded emails (subject begins with "FW:"), looking a little down in the body of the email what is the user client and informing it to the ticket but how to get this user client ?
Is it possible to use notifications tags for it ? Or do you have another idea ?

Thanks you

[jojo]

use the bounce or "send as" functionality of your mailclient isntead of forward