Module [...] not in @INC

[NormanPSI]

Does someone know how to get rid of these errors?

[Sat Apr 9 14:03:03 2016][Error][Kernel::System::Stats::StatsCleanUp][2666] Module Kernel/System/Stats/Dynamic/ITSMConfigItem.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 .

[Tue Apr 12 15:23:46 2016][Error][Kernel::System::Web::InterfaceCustomer::Run][223] Module Kernel/Modules/CustomerZoom.pm not in @INC (/usr/Custom /usr/Kernel/cpan-lib /usr /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd)

Google didn't help and I can't find on my own where @INC is defined.

Thanks
-Norman

[NormanPSI]

More research led to this thread, which helped me solve the second problem (Module Kernel/Modules/CustomerZoom.pm not in @INC). That file was simply missing.
viewtopic.php?t=22248

But I still could not find a solution for Module Kernel/System/Stats/Dynamic/ITSMConfigItem.pm not in @INC. That file IS there, why is it not found?

[RStraub]

To clarify, the @INC is for perl what the PATH variable is for windows. All registered modules should be found in this path.

So, the reasons for it not beeing found are usually:
- File not there
- Package has a different name (open it up and check the first lines)
- File is not registered (happens from time to time on upgrades)

You pretty much ruled out 1) and 2) (unless you edited it), so let's check for registration:

Navigate to SysConfig -> Framework -> Core::Stats and reset the entry " Stats::DynamicObjectRegistration###ITSMConfigItem" if possible.

[reneeb]

Check Permissions, too.

[NormanPSI]

Thanks for the hint. I guess with "reset" you mean switch the sysconfig item off and back on again. I did just that and will monitor the log if the error persists.

Thanks again