I need to change CIs version number at CMDB. How change this number?? If it is in database what is the query???
Example to CIs, i need to change the number "1"
How to change CIs version number?? ( CMDB )
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Re: How to change CIs version number?? ( CMDB )
To what, and why ?
The version in increased for each time you edit the CI.
The version in increased for each time you edit the CI.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
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Re: How to change CIs version number?? ( CMDB )
i know, it is to put the correct version for me...RStraub wrote:To what, and why ?
The version in increased for each time you edit the CI.
Re: How to change CIs version number?? ( CMDB )
The CI version is an internal OTRS mechanism, it can't be incorrect. If you have some versioning of your own I suggest changing the CI definition so you can keep track in a different field. Otherwise every time you change a value in a CI and YOUR version number hasn't changed you can restart deleting unwanted OTRS versions.
If this is a case of "I tested some stuff on a random CI and now it looks messy" it would be easier to delete it using otrs.ITSMConfigItemDelete.pl and recreate it.
If this is a case of "I tested some stuff on a random CI and now it looks messy" it would be easier to delete it using otrs.ITSMConfigItemDelete.pl and recreate it.
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Re: How to change CIs version number?? ( CMDB )
I know that cant be incorrect but i nned to change, in datebase it is posible??? how???EXG133 wrote:The CI version is an internal OTRS mechanism, it can't be incorrect. If you have some versioning of your own I suggest changing the CI definition so you can keep track in a different field. Otherwise every time you change a value in a CI and YOUR version number hasn't changed you can restart deleting unwanted OTRS versions.
If this is a case of "I tested some stuff on a random CI and now it looks messy" it would be easier to delete it using otrs.ITSMConfigItemDelete.pl and recreate it.
if i cant change in DDBB i will create a different field...