Hi All,
I've just upgraded our OTRS 2.1 install to 3.2 and our users are quite happy with it.
On our old 2.1 install, we had a modification made to it years ago where there was a 'Junk' button next to each ticket in the ticket queue which would immediately send a ticket to the Junk queue (with an agent that automatically deletes it).
We get about 20 spam a day (we have spam filtering which filters out substantially more) and the current process in 3.2 involves one of the two:
1. Selecting an individual ticket (checkbox) and then clicking 'Delete' or 'Spam' (they do the same thing). This is done for each ticket and is a two step process.
2. Selecting all the spam tickets in a given queue and then use the Bulk operation to move them to the Spam queue. This is a three step process.
What I'd like to do ideally is:
1. Select all of the spam tickets in a given queue.
2. Have the 'Spam' or 'Delete' button appear so that they can all be deleted at once.
I've attached a screenshot of what I'm hoping to have.
Thoughts anyone?
Bulk Delete Spam Tickets
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JonT
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Bulk Delete Spam Tickets
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reneeb
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Re: Bulk Delete Spam Tickets
You could install http://opar.perl-services.de/bin/index. ... QuickClose . After installation you can create a new "quick close" in the admin area that moves tickets to "Junk" and closes the tickets. Then you get a dropdown in ticket zoom and ticket overviews. You can check the spam mails and select the "quick close" and those tickets are moved and closed...
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crythias
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Re: Bulk Delete Spam Tickets
or just move the queue for spam to junk and have generic agent delete them on a schedule.
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Re: Bulk Delete Spam Tickets
Suppose I would like to have the GenericAgent job delete everything in the Junk (or SPAM) queue, only everything which is OLDER THAN A SPECIFIC NUMBER OF DAYS ?
How could one do that ?
The reason for this being that I would like to keep a small history of "Junk" tickets.
Say for a couple of weeks.
This in order to be able to check for a false positive, in case of discussions with a customer who complains having sent a ticket, that has never been found/treated by anyone, as it did end up in the Junk queue...
How could one do that ?
The reason for this being that I would like to keep a small history of "Junk" tickets.
Say for a couple of weeks.
This in order to be able to check for a false positive, in case of discussions with a customer who complains having sent a ticket, that has never been found/treated by anyone, as it did end up in the Junk queue...
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reneeb
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Re: Bulk Delete Spam Tickets
Create new GenericAgent, run it periodically. In Ticket filter, select the queues you want to process, configure "Create times" -> Ticket created more than 1 months ago.
In the section "Execute Ticket Commands" enable ticket deletion. You're done...
In the section "Execute Ticket Commands" enable ticket deletion. You're done...
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