Help, mails incoming Cron:OTRSBussinesAvailabilityCheck

[Bofokun]

Hi guys...

First sorry, my english leveI its basic. I need help to issue in my installation OTRS 5.0.4, the system send frequently mails (exchange configuration)

OTRS Scheduler Daemon Cron: OTRSBusinessAvailabilityCheck
Delivery has failed to these recipients or groups:
root@localhost
Your message couldn't be delivered. Despite repeated attempts to contact the recipient's email system it didn't respond.
Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system isn't accepting connection requests from your email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.



I try to fix follow the next instrucctions, but the issue is no fixed.

/opt/otrs/Kernel/Config/Files/Daemon.xml

1.
find:
<ConfigItem Name="Daemon::SchedulerCronTaskManager::Task###OTRSBusinessEntitlementCheck"Required="1" Valid="1" ReadOnly="1">

fix:
<ConfigItem Name="Daemon::SchedulerCronTaskManager::Task###OTRSBusinessEntitlementCheck"Required="0" Valid="0" >

2.
find:
<ConfigItem Name="Daemon::SchedulerCronTaskManager::Task###OTRSBusinessAvailabilityCheck"Required="1" Valid="1" ReadOnly="1">

fix:
<ConfigItem Name="Daemon::SchedulerCronTaskManager::Task###OTRSBusinessAvailabilityCheck"Required="0" Valid="0" >

I try to second option to fix, it is:

in Kernel/Config.pm

Code: Select all

delete $Self->{"Daemon::SchedulerCronTaskManager::Task"}->{"OTRSBusinessAvailabilityCheck"};

Please any sugerencie, sure work for me thanks.!!!

[reneeb]

In the Daemon sysconfig options you can set the notification recipient...

[Bofokun]

hi, thanks for you commentary,

I do not want to reach me notifications mail, but keep coming even when disabled cron with the above process....

Captura de pantalla 2016-04-13 a la(s) 16.24.57.png

[reneeb]

Try restarting the daemon...