Transfer Ticket via PM Filter vs GenericAgent

[PriteshP23]

Hello,
There is one Queue "Waiting" in which agents do transfer tickets manually.

I need to set up the filter if there is a word "urgent" in beginning of first mail, it should be transfered in Queue "Urgent" via Filter / GenericAgent.

I need to apply it only for tickets in Waiting Queue.

I tried Filter and GenericAgent without success.

Thanks for any input.

[hypex]

If you are manually moving a ticket from default queue into 'Waiting' could you use the GenericAgent

Event Based Execution
Add Event Trigger Ticket = TicketQueueUpdate

Select Tickets
Text= *urgent*
Queue ="Waiting"

Update/Add Ticket Attributes
Set new queue: "Urgent"

or something along those lines?