Hello,
We started having problems after upgrading to OTRS 5. All escalation notifications - response, update and solution go out at once even before response escalation time of 10 minutes expires. What could be wrong?
Escalations Notifications Going Out at Wrong Times
Moderator: crythias
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samwaithaka
- Znuny newbie
- Posts: 20
- Joined: 15 Apr 2016, 08:14
- Znuny Version: OTRS 5
- Real Name: Samuel Waithaka
- Company: ABC Bank
- Contact:
Escalations Notifications Going Out at Wrong Times
Samuel Waithaka
Re: Escalations Notifications Going Out at Wrong Times
What's your cronjob set to? Is it not running frequent enough?
New to OTRS, any help given is me guessing
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samwaithaka
- Znuny newbie
- Posts: 20
- Joined: 15 Apr 2016, 08:14
- Znuny Version: OTRS 5
- Real Name: Samuel Waithaka
- Company: ABC Bank
- Contact:
Re: Escalations Notifications Going Out at Wrong Times
Cronjob has been set to 5 minutes since before upgrading. It hasn't changed.
Samuel Waithaka