Process Management

[rmueller]

Hi all

I like to create a proccess which creates child tickets based on several condition. So far I have the following setup:

DynamicField_optionA as checkbox
DynamicField_optionB as checkbox
DynamicField_optionC as checkbox

Process
A dialog for the customer where he can check or uncheck the options (DynamicFields)
A dialog where an agent can approve the request
A Transaction and TA to bring the the ticket to the approval step
A Transaction to check if the request was approved
A Tranaction Actions to create the new ticket and to assign the value of the DynamicField_optionX

GenericAgent
To remove the created tickets with an unchecked option.

How can I create new tickets only for the options which had been checked. Is this possible within the process management modul?

Thanks for every hint.

Cheers,
Reto

[RStraub]

So you are already able to create new tickes via transition actions?

To do so only for tickets with a "checked" option, just create two transitions:
- One that filters on "checked" and creates a ticket
- One that filters on "unchecked" and does not create a ticket

Both can start on the same Activity and end on the same Activity.