OTRS 5 Free for Production

[sujeeva]

Dear Friends,

I have installed OTRS 5 (Free Version) and planning to use it for production of 1500 users (customers) and 35 agents.

Configurations:
Cent OS on VM
RAM 6GB

With your experience, how would you predict the performance in my production? Will it be practical for me to use it efficiently and successfully in production?

Thanks,
Sujeeva

[root]

How many customers and agents are using the web frontend at the same time?

[sujeeva]

How many customers and agents are using the web frontend at the same time?

I guess it would be around 200 customers would use the customer portal at a time. Most of agents (around 30-35) would keep their dashboard open all times. Also note I use the default MySQL backend

[wurzel]

Hi,

it depends on your webserver memory usage per session.
Your database needs Memory
Your OS needs memory

Try with the 6 GB - it is a good start and check your memory/swap usage. Adjust afterwards.


If it is a stand alone Machine with mysql database on a seperate server, 6 GB should be fine.
If it is a machine with virtual hosts and more than 1 database, it is not fine.

*edit* - short update
if you have 200 sessions from customers open + 30 from agents, and using apache2 you have to use much more than 6 GB
*edit*
Flo