Process Management Transition Action TicketArticleCreate email-external

[Sayannara]

Hello,

During a process I would like to inform someone by email that something is done. This person (unfortunatly and sadely) does not want to use OTRS.

According to this link
=> viewtopic.php?t=30029

I got it working for TicketArticleCreate and TicketCreate with

Code: Select all

ArticleType      => 'note-internal'

It is mentionned in the official doc =>
http://otrs.perl-services.de/docs/otrs/ ... reate.html

Excluding any email type

Code: Select all

 ArticleType      => 'note-internal',                        
# note-external|phone|fax|sms|...
# excluding any email type

Is there any possibility to accomplish what I want to do ?

[jojo]

- Code an extensions and send a pull request via github
- use ticket-notification in the meantime

[Sayannara]

Code an extensions and send a pull request via github

What ?

As I don't understand the answer I may not have the ability to do so.