Dynamic Drop-down Dependency Groups - OTRS::ITSM

[diemx]

Hi there,

I would like know how I make to create a dependency Groups on OTRS 4.0.8?

For example: Dynamic Drop-down Dependency Groups - Designate a set of drop-down choice fields to create an unlimited number of categories and sub-categories of which the available choices are restricted in each field based on what was selected in the previous field. For example, if a user selects "Hardware" for "Problem Type", the next drop-down displays a list of hardware types (PC, NIC, Mouse, Keyboard, etc.). If the user picks "NIC", the next drop-down lists known network card problems, etc.

Thank you guys!!

[tiffany]

you can use ACL.

[crythias]

Dependent fields is really a lesson in user experience. If you have this granular an experience ... Think about it ... at least 6 clicks are needed. Perhaps you're over thinking the list. You may find fuzzy search to be a better option.

[diemx]

Dependent fields is really a lesson in user experience. If you have this granular an experience ... Think about it ... at least 6 clicks are needed. Perhaps you're over thinking the list. You may find fuzzy search to be a better option.

Hi Crysthias,

I saw that have this feature on Business Solutions version (Hide/Show Dynamic Field).
Do you know if exists similar plugin?
I won't use ACL for that.

Thank you.