OTRS 5.0.5 migration with backup.pl/ restore.pl does not work completely

[Oschlike]

Hello everyone,

I am trying to migrate an ORTS 5.0.5 from a rethat 7.2/ mysql environment to a Debian 8.4/ mysql environment. I installed a fresh OTRS 5.0.5 on the new system which works very well. After this I used the backup.pl-script to backup the whole OTRS on the old system and restored it with the restore.pl-script on the new system. Both scripts run without any error and I can log me in on the new host with my credentials. The strange thing is, that all existing permissions are not applied on the new system. They are still visible in the database but all custom created groups/roles/queues and the mappings between the groups/roles/queues/users are not applied. If I create a new custom group/ queue all other custom created groups are displayed. But the permissions set on these are still not applied.

Is this a known bug and does anyone know a workaround?

Thanks in advance.
Oschlike

[jojo]

did you delete caches after restore

[Oschlike]

No of course not, now it works like a charm. Thank you very much. I searched for hours