Add creation date to customer portal

Moderator: crythias

Locked
MCAZN
Znuny newbie
Posts: 12
Joined: 23 Dec 2015, 12:22
Znuny Version: 4.0.12
Real Name: MC
Company: Antonius

Add creation date to customer portal

Post by MCAZN »

Hello!

Is it possible to add the date the ticket is created to the information field for customers?
I tried to add some fields in Frontend::Customer::Ticket::ViewZoom but cant get it to work.

Customers can only see how many days ago the ticket was created.. I want to see the date the ticket was created.

Thanks
You do not have the required permissions to view the files attached to this post.
MCAZN
Znuny newbie
Posts: 12
Joined: 23 Dec 2015, 12:22
Znuny Version: 4.0.12
Real Name: MC
Company: Antonius

Re: Add creation date to customer portal

Post by MCAZN »

Someone has an idea? I tried to add the date in the fields below but cant find the right name.
You do not have the required permissions to view the files attached to this post.
MCAZN
Znuny newbie
Posts: 12
Joined: 23 Dec 2015, 12:22
Znuny Version: 4.0.12
Real Name: MC
Company: Antonius

Re: Add creation date to customer portal

Post by MCAZN »

Bump
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Add creation date to customer portal

Post by jojo »

only via code change
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Locked