How to hide TICKET TYPE (Resolved)

[JazzMed13]

I have this problem

i need hide type when agent create a new ticket
what i need to change on AgentTicketPhone.tt

Please help me

[wurzel]

Hi,

use a ACL.

Flo

[jojo]

switch off type via sysconfig

[JazzMed13]

Hi,

use a ACL.

Flo

CAN YOU TELL ME MORE INFO ABOUT HOW TO CREATE ACL PLEASE

[Charmacas]

I would start off reading this: https://otrs.github.io/doc/manual/admin ... ation.html

And please don't write in upper case...

[reneeb]

ACLs can limit the shown values, but *not* hide a field...

[JazzMed13]

with this code

[% RenderBlockStart("TicketType") %]
<div>
<!--
<label for="TicketNumber">[% Config("Ticket::Hook") %]</label>
<input title="Ticket#" type="text" name="TicketNumber" size="30" value="[% Data.TicketNumber | html %]" />
-->
<label for="TypeID" class="Mandatory"><span class="Marker">*</span>[% Translate("Type") | html %]:</label>
[% Data.TypeStrg %]
<div id="TypeIDError" class="TooltipErrorMessage" ><p>[% Translate("This field is required.") | html %]</p></div>
<div id="TypeIDServerError" class="TooltipErrorMessage NoJavaScriptMessage[% Data.TypeIDInvalid | html %]" ><p>[% Translate("This field is required.") | html %]</p></div>
<div class="Clear"></div>
</div>

[% WRAPPER JSOnDocumentComplete %]
<script type="text/javascript">//<![CDATA[
$('#TypeID').bind('change', function (Event) {
Core.AJAX.FormUpdate($('#NewCustomerTicket'), 'AJAXUpdate', 'TypeID', ['Dest', 'PriorityID', 'ServiceID', 'SLAID', [% Data.DynamicFieldNamesStrg %]]);
});
//]]></script>
[% END %]
[% RenderBlockEnd("TicketType") %]



can i change by a predetermined value that way hide the field Ticket Type