Notifications / new ticket OTRS 5

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andreadnd
Znuny newbie
Posts: 14
Joined: 02 May 2016, 17:29
Znuny Version: 5.0.8

Notifications / new ticket OTRS 5

Post by andreadnd »

Hi! I'm using gmail address to this kind of notifications but i got this error:

SMTP authentication failed: 500Need MIME::Base64 and Authen::SASL todo auth! Enable Net::SMTP debug for more info!

I'm using this configuration:

SMTPS
smtp.gmail.com
465

Someone know what's going on?

Thanks!
root
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Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
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Re: Notifications / new ticket OTRS 5

Post by root »

Yes. Install the missing perl modules: "Need MIME::Base64 and Authen::SASL todo auth!"
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andreadnd
Znuny newbie
Posts: 14
Joined: 02 May 2016, 17:29
Znuny Version: 5.0.8

Re: Notifications / new ticket OTRS 5

Post by andreadnd »

Root,

I resolved this by installing (ubuntu):

apt-get install libauthen-sasl-perl

Thanks for your help!
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