Services & SLA

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ecatoira
Znuny newbie
Posts: 2
Joined: 06 May 2016, 17:55
Znuny Version: 5.0.9
Real Name: Ezequiel
Company: Grupo SPEC

Services & SLA

Post by ecatoira »

Hello!

I have OTRS configurated with an email account, in other that when recive emails, create tickets. When an email is received and the ticked is created, is not assign the service and the SLA. I have the SLA and the services related to the customers. How can I do when a ticket is created by email, this fields (services and SLA) been upload it automatically?

Thanks a lot.
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