The problem is that some emails do not enter into the inbox until i run the process
"su -c "/opt/otrs/bin/otrs.Console.pl Maint::PostMaster::SpoolMailsReprocess" -s /bin/bash otrs"
but when i do this but the mail entered in the following format.
Code: Select all
This is a multipart message in MIME format.
------=_NextPart_000_008E_01D18A67.D9B8DA50
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
MESSAGE
------=_NextPart_000_008E_01D18A67.D9B8DA50
Content-Type: text/html;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
<html xmlns:v=3D"urn:schemas-microsoft-com:vml" =
xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" =
xmlns=3D"http://www.w3.org/TR/REC-html40"><head><meta =
http-equiv=3DContent-Type content=3D"text/html
charset=3Diso-8859-1"><meta name=3DGenerator content=3D"Microsoft Word =
14 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-fareast-language:EN-US;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;OTRS LOG:
Code: Select all
ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::SpoolMailsReprocess-57 Perl: 5.16.3 OS: linux Time: Sun May 8 00:10:08 2016
Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138
Module: main::Start Line: 316
Module: (eval) Line: 316
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 259
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 131
Module: (eval) Line: 147
Module: Kernel::System::Console::BaseCommand::Execute Line: 438
Module: (eval) Line: 444
Module: Kernel::System::Console::Command::Maint::PostMaster::SpoolMailsReprocess::Run Line: 73
Traceback (26857):
Message: Could not re-process email /opt/otrs/var/spool/problem-email-025c7dd66a7898888625aa0e3ddf78c6.
[Sun May 8 00:10:11 2016][Error][Kernel::System::Daemon::DaemonModules::BaseTaskWorker::_HandleError][51] There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::SpoolMailsReprocess: ERROR: OTRS-ot
rs.Console.pl-Maint::PostMaster::SpoolMailsReprocess-57 Perl: 5.16.3 OS: linux Time: Sun May 8 00:10:07 2016
[Sun May 8 00:10:11 2016][Error][Kernel::System::Console::Command::Maint::PostMaster::SpoolMailsReprocess::Run][73] Could not re-process email /opt/otrs/var/spool/problem-email-c55d2d5ffe151834dcaae357488b1c18.
[Sun May 8 00:10:10 2016][Info][Kernel::System::Ticket::TicketCreate] New Ticket [2016050857000046/] created (TicketID=1393,Queue=-DefaultQUEUE-,Priority=3 normal,State=new)
[Wed May 4 15:40:12 2016][Error][Kernel::System::MailAccount::POP3::Fetch][218] POP3: Can't process mail, mail saved (/opt/otrs/var/spool/problem-email-025c7dd66a7898888625aa0e3ddf78c6, report it on http://bugs.otrs.org/)!
[Wed May 4 15:40:12 2016][Error][Kernel::System::PostMaster::NewTicket::Run][455] Can't process email with MessageID <<019301d1a634$adc05bb0$09411310$@domain.gov>>! Please create a bug report with this email (From: "User"
<user@domain.gov>, Located under var/spool/problem-email*) on http://bugs.otrs.org/!
, ?)'
'2016-05-04 15:40:11'
, ?,
'2016-05-04 15:40:11'
[Wed May 4 15:40:11 2016][Error][Kernel::System::Ticket::Article::ArticleCreate][283] Incorrect string value: '\xC2\x96 vdi...' for column 'a_body' at row 1, SQL: 'INSERT INTO article (ticket_id, article_type_id, article_sender_type_id,
a_from, a_reply_to, a_to, a_cc, a_subject, a_message_id, a_message_id_md5, a_in_reply_to, a_references, a_body, a_content_type, content_path, valid_id, incoming_time, create_time, create_by, change_time, change_by) VALUES (?, ?, ?, ?, ?
, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, Thanks in advance!