Hi everybody,
I have recently set some SLA parameters; when a ticket reaches the escalation time, a email is sent. It seems to work well.
But, in addition to that, everyday (once a day, at 8:00 AM) a lot of escalation warning emails are sent, one email for each ticket that has already reached the escalation time.
If nobody modify a ticket, change the queue or the service, set a reminder o something like that, everyday an email is sent.
Why does it happen ? I wish to stop those recurring emails, how can i do it ?
Thank you in advance
Have a nice day
Mauro
Recurring SLA notifications (everyday)
Moderator: crythias