Customer update / email to Agent

pcraponi · Post by **pcraponi** » 19 May 2016, 16:17

Hi,

On OTRS 5, how is the Event that can trigger when a Customer reply an open ticket?

I need get the reply and send to the ticket owner by email the notification.

I've tried ArticleUpdate without success.

Best Regards,
Paulo R.

jojo · Post by **jojo** » 19 May 2016, 16:20

there is preconfigured notification for this

pcraponi · Post by **pcraponi** » 19 May 2016, 16:49

jojo wrote:there is preconfigured notification for this

How is the name? I did not found any

Znuny Open Source Ticketsystem

Customer update / email to Agent

Customer update / email to Agent

Re: Customer update / email to Agent

Re: Customer update / email to Agent