/opt/otrs/bin/otrs.UnlockTickets.pl is not working since the update to 4.0.2

[geli65]

Hello,

since the update to 4.0.2 our tickets remain in a locked state. If I start the UnlockTickets.pl manual I receive the error message :
"Modification of a read-only value attempted at /opt/otrs/Kernel/Config/Defaults.pm line 1910."

As a workaround I deactivated the lines 1910-1921 by commenting them out and added a line $Self->{Version} = "4.0.2"; , after that everything seems to work like it should.

Is it a known problem ? I could not find a related bug message in tracking system. But maybe it's related to the perl version, we are using 5.14.2

Guido

[colttt]

hello,

i have the same issue with 4.0.5 (upgrade from 3.3).

I get the following error:

Code: Select all

otrs.PendingJobs.pl
Modification of a read-only value attempted at /opt/otrs-4.0.5/Kernel/Config/Defaults.pm line 1934.

Code: Select all

otrs.UnlockTickets.pl
Modification of a read-only value attempted at /opt/otrs-4.0.5/Kernel/Config/Defaults.pm line 1934.

how can i resolve it?

[fdvarela]

Hi guys
Is there any clue on how to fix this issue?
I'm getting exactly the same error and found no ideas to solve it around.
Cheers

[mbdevnet]

Hi all,

I have the same problem here:
Modification of a read-only value attempted at /opt/otrs/Custom/Kernel/Config/Defaults.pm line 1898.

while running $HOME/bin/otrs.PendingJobs.pl

anyone ?

PRODUCT = OTRS
VERSION = 4.0.13
BUILDDATE = Wed Sep 23 21:13:34 CEST 2015