OTRS without accounts

[Egglo]

This may seem like a stupid question, but I'd like to get a solid answer as this would factor into the decision of whether or not to use OTRS.

I'm wondering how OTRS works if the user doesn't have an account. Say they wanted to submit a ticket by email, and we had our mail account setup as support@gmail.com as an example, how would those tickets be put into the system? I know that if the customer was using the web client there would be account information attached to it, but we would like to avoid forcing users to make an account if possible, and just be able to send in emails with their tickets.

[alexus]

It works - http://demo.radiantsystem.com/otrs/inde ... TicketID=1
Login page - http://demo.radiantsystem.com or http://demo.radiantsystem.com/otrs/customer.pl
You can communicate with customer using customer address from original incoming email.