Hi!
Could U help me?
I must "cut" from agent::dashboard all tickets with state "customer response" in few queues
I think it is in there:
Config Settings in Ticket -> Frontend::Agent::Dashboard
DashboardBackend###0110-TicketEscalation
but i don't know how to do it. When i set attribute: QUEUE="queue1" i see only tickets from Queue1 with state "customer response".
How to make negative expression for attribute "Queues=queue_name" for unview few queues?
Help Us please
Agent::Dashboard and customer response
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crythias
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Re: Agent::Dashboard and customer response
There are no negative filters for dashlets.
However, dashlets may be filtered on state types. If customer response is of a state type (like pending or customstatetype) you may choose to not show states of that type in the dashlet filter.
However, dashlets may be filtered on state types. If customer response is of a state type (like pending or customstatetype) you may choose to not show states of that type in the dashlet filter.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Agent::Dashboard and customer response
But I have all that ticket with the same state, I only want view tickets from all queues without 3 of them.