Upgrade from OTRS 4.0.7 to 5.0.10

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ardli
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Posts: 27
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Znuny Version: 4.0.x

Upgrade from OTRS 4.0.7 to 5.0.10

Post by ardli »

Hello,

I want to upgrade from otrs version 4.0.7 to 5.0.10.
In accordance with the user manual, I had to do full migration path from otrs 4.0.7 -> 4.0.8 -> 4.0.9 -> ..... -> 5.0.1 -> 5.0.2 -> ........ -> 5.0.10
My question is can i jump/directly upgrade from otrs 4.0.7 to 4.0.17 (minor patch level) next step from 4.0.17 to 5.0.1 ?


thx u
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reneeb
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Re: Upgrade from OTRS 4.0.7 to 5.0.10

Post by reneeb »

You can go from 4.0.7 to 5.0.10... without any intermediate steps.

Edit: You have to take intermediate steps when there are Major or Minor releases between your current version and the target version (e.g. 3.3.x -> 5.0.x, there is 4.0.x between the two versions). But as 5.0.x is the successor of 4.0.x, no intermediate steps are necessary.
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ardli
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Znuny Version: 4.0.x

Re: Upgrade from OTRS 4.0.7 to 5.0.10

Post by ardli »

Well done, thx u reneeb :)

But, there is some error message (*i'm upgrade from otrs appliance 4.0.7 -> centos machine with otrs 4.0.7 -> upgrade to otrs 5.0.10)

Code: Select all

Need Search, UserLogin, PostMasterSearch or CustomerID!
and

Code: Select all

OTRSApplianceManagement-4.0.3: No such file: /opt/otrs/var/httpd/htdocs/js/Core.AJAX.OTRSApplianceManagement.js!
OTRSApplianceManagement-4.0.3: No such file: /opt/otrs/Kernel/System/OTRSApplianceManagement.pm!
OTRSApplianceManagement-4.0.3: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AdminOTRSApplianceManager.tt!
OTRSApplianceManagement-4.0.3: No such file: /opt/otrs/Kernel/Modules/AdminOTRSApplianceManager.pm!
OTRSApplianceManagement-4.0.3: No such file: /opt/otrs/Kernel/Language/de_OTRSApplianceManagement.pm!
OTRSApplianceManagement-4.0.3: No such file: /opt/otrs/Kernel/Config/Files/OTRSApplianceManagement.xml!
OTRSApplianceManagement-4.0.3: No such file: /opt/otrs/var/httpd/htdocs/js/Core.AJAX.OTRSApplianceManagement.js!
OTRSApplianceManagement-4.0.3: No such file: /opt/otrs/Kernel/System/OTRSApplianceManagement.pm!
OTRSApplianceManagement-4.0.3: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AdminOTRSApplianceManager.tt!
OTRSApplianceManagement-4.0.3: No such file: /opt/otrs/Kernel/Modules/AdminOTRSApplianceManager.pm!
OTRSApplianceManagement-4.0.3: No such file: /opt/otrs/Kernel/Language/de_OTRSApplianceManagement.pm!
OTRSApplianceManagement-4.0.3: No such file: /opt/otrs/Kernel/Config/Files/OTRSApplianceManagement.xml!
OTRSApplianceManagement-4.0.3: No such file: /opt/otrs/var/httpd/htdocs/js/Core.AJAX.OTRSApplianceManagement.js!
OTRSApplianceManagement-4.0.3: No such file: /opt/otrs/Kernel/System/OTRSApplianceManagement.pm!
OTRSApplianceManagement-4.0.3: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AdminOTRSApplianceManager.tt!
OTRSApplianceManagement-4.0.3: No such file: /opt/otrs/Kernel/Modules/AdminOTRSApplianceManager.pm!
OTRSApplianceManagement-4.0.3: No such file: /opt/otrs/Kernel/Language/de_OTRSApplianceManagement.pm!
OTRSApplianceManagement-4.0.3: No such file: /opt/otrs/Kernel/Config/Files/OTRSApplianceManagement.xml!
how to fix it?
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ardli
Znuny newbie
Posts: 27
Joined: 06 Jan 2015, 09:13
Znuny Version: 4.0.x

Re: Upgrade from OTRS 4.0.7 to 5.0.10

Post by ardli »

ardli wrote:Well done, thx u reneeb :)

But, there is some error message (*i'm upgrade from otrs appliance 4.0.7 -> centos machine with otrs 4.0.7 -> upgrade to otrs 5.0.10)

Code: Select all

Need Search, UserLogin, PostMasterSearch or CustomerID!
how to fix it?
viewtopic.php?t=12456 -> done.


For this problem, anyone can help?

Code: Select all

Need Height!
Need Height!
Need Height!
Need Height!
Need Height!
Need Height!
Need Height!
Need Height!
Need Height!
and

Code: Select all

OTRSApplianceManagement-4.0.3: No such file: /opt/otrs/var/httpd/htdocs/js/Core.AJAX.OTRSApplianceManagement.js!
OTRSApplianceManagement-4.0.3: No such file: /opt/otrs/Kernel/System/OTRSApplianceManagement.pm!
OTRSApplianceManagement-4.0.3: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AdminOTRSApplianceManager.tt!
OTRSApplianceManagement-4.0.3: No such file: /opt/otrs/Kernel/Modules/AdminOTRSApplianceManager.pm!
OTRSApplianceManagement-4.0.3: No such file: /opt/otrs/Kernel/Language/de_OTRSApplianceManagement.pm!
OTRSApplianceManagement-4.0.3: No such file: /opt/otrs/Kernel/Config/Files/OTRSApplianceManagement.xml!
OTRSApplianceManagement-4.0.3: No such file: /opt/otrs/var/httpd/htdocs/js/Core.AJAX.OTRSApplianceManagement.js!
OTRSApplianceManagement-4.0.3: No such file: /opt/otrs/Kernel/System/OTRSApplianceManagement.pm!
OTRSApplianceManagement-4.0.3: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AdminOTRSApplianceManager.tt!
OTRSApplianceManagement-4.0.3: No such file: /opt/otrs/Kernel/Modules/AdminOTRSApplianceManager.pm!
OTRSApplianceManagement-4.0.3: No such file: /opt/otrs/Kernel/Language/de_OTRSApplianceManagement.pm!
OTRSApplianceManagement-4.0.3: No such file: /opt/otrs/Kernel/Config/Files/OTRSApplianceManagement.xml!
OTRSApplianceManagement-4.0.3: No such file: /opt/otrs/var/httpd/htdocs/js/Core.AJAX.OTRSApplianceManagement.js!
OTRSApplianceManagement-4.0.3: No such file: /opt/otrs/Kernel/System/OTRSApplianceManagement.pm!
OTRSApplianceManagement-4.0.3: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AdminOTRSApplianceManager.tt!
OTRSApplianceManagement-4.0.3: No such file: /opt/otrs/Kernel/Modules/AdminOTRSApplianceManager.pm!
OTRSApplianceManagement-4.0.3: No such file: /opt/otrs/Kernel/Language/de_OTRSApplianceManagement.pm!
OTRSApplianceManagement-4.0.3: No such file: /opt/otrs/Kernel/Config/Files/OTRSApplianceManagement.xml!
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ardli
Znuny newbie
Posts: 27
Joined: 06 Jan 2015, 09:13
Znuny Version: 4.0.x

Re: Upgrade from OTRS 4.0.7 to 5.0.10

Post by ardli »

anyone can help me? :(
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root
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Re: Upgrade from OTRS 4.0.7 to 5.0.10

Post by root »

Uninstall the package OTRSApplianceManagement via CLI: otrs.Console.pl Admin::Package::Uninstall OTRSApplianceManagement
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ardli
Znuny newbie
Posts: 27
Joined: 06 Jan 2015, 09:13
Znuny Version: 4.0.x

Re: Upgrade from OTRS 4.0.7 to 5.0.10

Post by ardli »

root wrote:Uninstall the package OTRSApplianceManagement via CLI: otrs.Console.pl Admin::Package::Uninstall OTRSApplianceManagement

Error message

Code: Select all

-bash-4.1$ ./otrs.Console.pl Admin::Package::Uninstall OTRSApplianceManagement
Uninstalling package...
Error: Not possible to remove this package
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reneeb
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Re: Upgrade from OTRS 4.0.7 to 5.0.10

Post by reneeb »

There is a flag in the package that marks it as not-uninstallable... You could change the OTRS code: viewtopic.php?f=35&t=31397&p=128617&hil ... nt#p128617
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ardli
Znuny newbie
Posts: 27
Joined: 06 Jan 2015, 09:13
Znuny Version: 4.0.x

Re: Upgrade from OTRS 4.0.7 to 5.0.10

Post by ardli »

Hello reneeb,

"No such file: /opt/otrs/Kernel/..........." but the error message still appears in admin console :shock:

Code: Select all

[root@otrs-migration ~]# su -c "/opt/otrs/bin/otrs.Console.pl Admin::Package::Uninstall OTRSApplianceManagement" -s /bin/bash otrs
Uninstalling package...
[Mon Jun  6 15:04:29 2016] otrs.Console.pl: Version string '-1, set by base.pm' contains invalid data; ignoring: '-1, set by base.pm' at /opt/otrs/Kernel/System/Log.pm line 212.
[Mon Jun  6 15:04:29 2016] otrs.Console.pl: Version string '-1, set by base.pm' contains invalid data; ignoring: '-1, set by base.pm' at /opt/otrs/Kernel/System/Log.pm line 212.
ERROR: OTRS-otrs.Console.pl-Admin::Package::Uninstall-32 Perl: 5.10.1 OS: linux Time: Mon Jun  6 15:04:29 2016

 Message: No such file: /opt/otrs/Kernel/Config/Files/OTRSApplianceManagement.xml!

 Traceback (18211):
   Module: Kernel::System::Package::_FileRemove Line: 3432
   Module: Kernel::System::Package::PackageUninstall Line: 1169
   Module: Kernel::System::Console::Command::Admin::Package::Uninstall::Run Line: 92
   Module: (eval) Line: 444
   Module: Kernel::System::Console::BaseCommand::Execute Line: 438
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 86
   Module: /opt/otrs/bin/otrs.Console.pl Line: 38

[Mon Jun  6 15:04:29 2016] otrs.Console.pl: Version string '-1, set by base.pm' contains invalid data; ignoring: '-1, set by base.pm' at /opt/otrs/Kernel/System/Log.pm line 212.
[Mon Jun  6 15:04:29 2016] otrs.Console.pl: Version string '-1, set by base.pm' contains invalid data; ignoring: '-1, set by base.pm' at /opt/otrs/Kernel/System/Log.pm line 212.
ERROR: OTRS-otrs.Console.pl-Admin::Package::Uninstall-32 Perl: 5.10.1 OS: linux Time: Mon Jun  6 15:04:29 2016

 Message: No such file: /opt/otrs/Kernel/Language/de_OTRSApplianceManagement.pm!

 Traceback (18211):
   Module: Kernel::System::Package::_FileRemove Line: 3432
   Module: Kernel::System::Package::PackageUninstall Line: 1169
   Module: Kernel::System::Console::Command::Admin::Package::Uninstall::Run Line: 92
   Module: (eval) Line: 444
   Module: Kernel::System::Console::BaseCommand::Execute Line: 438
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 86
   Module: /opt/otrs/bin/otrs.Console.pl Line: 38

[Mon Jun  6 15:04:29 2016] otrs.Console.pl: Version string '-1, set by base.pm' contains invalid data; ignoring: '-1, set by base.pm' at /opt/otrs/Kernel/System/Log.pm line 212.
[Mon Jun  6 15:04:29 2016] otrs.Console.pl: Version string '-1, set by base.pm' contains invalid data; ignoring: '-1, set by base.pm' at /opt/otrs/Kernel/System/Log.pm line 212.
ERROR: OTRS-otrs.Console.pl-Admin::Package::Uninstall-32 Perl: 5.10.1 OS: linux Time: Mon Jun  6 15:04:29 2016

 Message: No such file: /opt/otrs/Kernel/Modules/AdminOTRSApplianceManager.pm!

 Traceback (18211):
   Module: Kernel::System::Package::_FileRemove Line: 3432
   Module: Kernel::System::Package::PackageUninstall Line: 1169
   Module: Kernel::System::Console::Command::Admin::Package::Uninstall::Run Line: 92
   Module: (eval) Line: 444
   Module: Kernel::System::Console::BaseCommand::Execute Line: 438
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 86
   Module: /opt/otrs/bin/otrs.Console.pl Line: 38

[Mon Jun  6 15:04:29 2016] otrs.Console.pl: Version string '-1, set by base.pm' contains invalid data; ignoring: '-1, set by base.pm' at /opt/otrs/Kernel/System/Log.pm line 212.
[Mon Jun  6 15:04:29 2016] otrs.Console.pl: Version string '-1, set by base.pm' contains invalid data; ignoring: '-1, set by base.pm' at /opt/otrs/Kernel/System/Log.pm line 212.
ERROR: OTRS-otrs.Console.pl-Admin::Package::Uninstall-32 Perl: 5.10.1 OS: linux Time: Mon Jun  6 15:04:29 2016

 Message: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AdminOTRSApplianceManager.tt!

 Traceback (18211):
   Module: Kernel::System::Package::_FileRemove Line: 3432
   Module: Kernel::System::Package::PackageUninstall Line: 1169
   Module: Kernel::System::Console::Command::Admin::Package::Uninstall::Run Line: 92
   Module: (eval) Line: 444
   Module: Kernel::System::Console::BaseCommand::Execute Line: 438
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 86
   Module: /opt/otrs/bin/otrs.Console.pl Line: 38

[Mon Jun  6 15:04:29 2016] otrs.Console.pl: Version string '-1, set by base.pm' contains invalid data; ignoring: '-1, set by base.pm' at /opt/otrs/Kernel/System/Log.pm line 212.
[Mon Jun  6 15:04:29 2016] otrs.Console.pl: Version string '-1, set by base.pm' contains invalid data; ignoring: '-1, set by base.pm' at /opt/otrs/Kernel/System/Log.pm line 212.
ERROR: OTRS-otrs.Console.pl-Admin::Package::Uninstall-32 Perl: 5.10.1 OS: linux Time: Mon Jun  6 15:04:29 2016

 Message: No such file: /opt/otrs/Kernel/System/OTRSApplianceManagement.pm!

 Traceback (18211):
   Module: Kernel::System::Package::_FileRemove Line: 3432
   Module: Kernel::System::Package::PackageUninstall Line: 1169
   Module: Kernel::System::Console::Command::Admin::Package::Uninstall::Run Line: 92
   Module: (eval) Line: 444
   Module: Kernel::System::Console::BaseCommand::Execute Line: 438
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 86
   Module: /opt/otrs/bin/otrs.Console.pl Line: 38

[Mon Jun  6 15:04:29 2016] otrs.Console.pl: Version string '-1, set by base.pm' contains invalid data; ignoring: '-1, set by base.pm' at /opt/otrs/Kernel/System/Log.pm line 212.
[Mon Jun  6 15:04:29 2016] otrs.Console.pl: Version string '-1, set by base.pm' contains invalid data; ignoring: '-1, set by base.pm' at /opt/otrs/Kernel/System/Log.pm line 212.
ERROR: OTRS-otrs.Console.pl-Admin::Package::Uninstall-32 Perl: 5.10.1 OS: linux Time: Mon Jun  6 15:04:29 2016

 Message: No such file: /opt/otrs/var/httpd/htdocs/js/Core.AJAX.OTRSApplianceManagement.js!

 Traceback (18211):
   Module: Kernel::System::Package::_FileRemove Line: 3432
   Module: Kernel::System::Package::PackageUninstall Line: 1169
   Module: Kernel::System::Console::Command::Admin::Package::Uninstall::Run Line: 92
   Module: (eval) Line: 444
   Module: Kernel::System::Console::BaseCommand::Execute Line: 438
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 86
   Module: /opt/otrs/bin/otrs.Console.pl Line: 38

Done.
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