Hi,
I'm new in OTRS, and I have installed it for first time (on Ubuntu 14.04). It seems that everything goes well, but I have a problem with PostMaster Filter. I need all mail from "Nagios" be saved in a particular queue (named "servidores") but not working.
The header of emails of "Nagios" is similar to:
Subject: ** PROBLEM Service Alert: xxxxxxxxx **
To: <x@x.com>
Message-Id: <20160606083011.0C80C600C87@SRNAGIOS>
Date: Mon, 6 Jun 2016 10:30:11 +0200 (CEST)
From: nagios@SRNAGIOS
and the bodies are similar to:
***** Nagios *****
Notification Type: PROBLEM
Service: C:\ Drive Space
Host: x
Address: 192.168.x.x
State: WARNING
Date/Time: Mon Jun 6 10:30:10 CEST 2016
Additional Info:
c:\ - total: 40.00 Gb - used: 36.28 Gb (91%) - free 3.72 Gb (9%)
I've tried with the following ways:
Edit PostMaster Filter:
Filter Condition:
- Name; Nagios
- Stop after match: No
- Chek email header: From
- Look for Value: SRNAGIOS
Set Email Headers:
- Set email header: X-OTRS-Queue
- Set value: Servidores
I have also tried other combinations but the problem persists. I did not work any filter.
Some help?.
Thank you very much in advance.
PostMaster Filter not working on OTRS 4.0.1
Moderator: crythias
Re: PostMaster Filter not working on OTRS 4.0.1
Hi,
the postmaster filter is a regexp
search for the complete string nagios@SRNAGIOS
or a .* for any string before/after
Flo
the postmaster filter is a regexp
search for the complete string nagios@SRNAGIOS
or a .* for any string before/after
Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
Re: PostMaster Filter not working on OTRS 4.0.1
also pelase use latest patchlevel of your version or much better upgrade to OTRS5 (patchlevel 10)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: PostMaster Filter not working on OTRS 4.0.1
Thank you for answer quickly.
Finally, I have a new complete installation of OTRS 5.0.10. I'll try to see if the postmaster filter still fail and tell you the results.
Finally, I have a new complete installation of OTRS 5.0.10. I'll try to see if the postmaster filter still fail and tell you the results.
Re: PostMaster Filter not working on OTRS 4.0.1
The Postmaster filter still not working. I have the same problem.
Some help?
Some help?
Re: PostMaster Filter not working on OTRS 4.0.1
If your filter is triggered you should see a mention of it in the syslog. If you don't see this, your regex is not good.