Getting error while Upgrading OTRS from 3.3 to 4.

[mmyakala]

Hi there,

While Upgrading OTRS from 3.3 to 4 getting below error, anyone have the idea how to fix it?

sh-4.1# cat scripts/DBUpdate-to-4.mysql.sql | mysql -p -f -u XXXX XXXX
Enter password:
ERROR 1060 (42S21) at line 9: Duplicate column name 'disposition'
INFO: Foreign key constraint FK_ticket_valid_id_id does not exist, skipping.
INFO: Foreign key constraint FK_ticket_valid_id_id does not exist, skipping.
INFO: Foreign key constraint FK_ticket_history_valid_id_id does not exist, skipping.
INFO: Foreign key constraint FK_ticket_history_valid_id_id does not exist, skipping.
ERROR 1050 (42S01) at line 38: Table 'personal_services' already exists
ERROR 1050 (42S01) at line 51: Table 'system_maintenance' already exists
ERROR 1005 (HY000) at line 66: Can't create table 'otrs.#sql-754_d' (errno: 121)
ERROR 1005 (HY000) at line 67: Can't create table 'otrs.#sql-754_d' (errno: 121)
ERROR 1005 (HY000) at line 68: Can't create table 'otrs.#sql-754_d' (errno: 121)
ERROR 1005 (HY000) at line 69: Can't create table 'otrs.#sql-754_d' (errno: 121)
ERROR 1005 (HY000) at line 70: Can't create table 'otrs.#sql-754_d' (errno: 121)
sh-4.1#

[crythias]

tables already exist = you've already run this once. In general, this should not be a problem.
Can't create the tables is likely the MyISAM/InnoDB conversion that didn't happen.

[mmyakala]

I've tested with new test VM getting below error.

sh-4.1# cat scripts/DBUpdate-to-4.mysql.sql | mysql -p -f -u XXXX XXXX
Enter password:
INFO: Foreign key constraint FK_ticket_valid_id_id does not exist, skipping.
INFO: Foreign key constraint FK_ticket_valid_id_id does not exist, skipping.
INFO: Foreign key constraint FK_ticket_history_valid_id_id does not exist, skipping.
INFO: Foreign key constraint FK_ticket_history_valid_id_id does not exist, skipping.
sh-4.1# mysql --user=XXXX --password=XXXXXXXXX
Welcome to the MySQL monitor. Commands end with ; or \g.
Your MySQL connection id is 5
Server version: 5.1.73 Source distribution

Copyright (c) 2000, 2013, Oracle and/or its affiliates. All rights reserved.

Oracle is a registered trademark of Oracle Corporation and/or its
affiliates. Other names may be trademarks of their respective
owners.

Type 'help;' or '\h' for help. Type '\c' to clear the current input statement.

mysql> SHOW DATABASES;
+---------------------+
| Database |
+---------------------+
| information_schema |
| backups |
| #mysql50#lost+found |
| mysql |
| otrs |
+---------------------+
5 rows in set (0.03 sec)

mysql>
mysql> SHOW ENGINES;
+------------+---------+------------------------------------------------------------+--------------+------+------------+
| Engine | Support | Comment | Transactions | XA | Savepoints |
+------------+---------+------------------------------------------------------------+--------------+------+------------+
| MRG_MYISAM | YES | Collection of identical MyISAM tables | NO | NO | NO |
| CSV | YES | CSV storage engine | NO | NO | NO |
| MyISAM | YES | Default engine as of MySQL 3.23 with great performance | NO | NO | NO |
| InnoDB | DEFAULT | Supports transactions, row-level locking, and foreign keys | YES | YES | YES |
| MEMORY | YES | Hash based, stored in memory, useful for temporary tables | NO | NO | NO |
+------------+---------+------------------------------------------------------------+--------------+------+------------+
5 rows in set (0.00 sec)

mysql> exit
Bye
sh-4.1#