Deleted packages still showing up - New ones doesn't work

[Niroc]

Hi,

I'm actually wondering why my package, which I installed worked for the first time and after deleting and reinstalling now, doesn't work. I can install it successfully in the package-manager but it just don't work anymore, while it worked for the first time.
Also I've got still the helloworld-tab from the tutorial although I deleted it. Do you know what there is going wrong?
Deleting the Cache over the serversystem(ubuntu) didn't help.

[reneeb]

What's in the logs?

[Niroc]

Message: Module Kernel/Modules/AgentHelloWorld.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.18.2 /usr/local/sh$

RemoteAddress: 192.168.203.220
RequestURI: /otrs/index.pl?Action=AgentHelloWorld

Traceback (1102):
Module: Kernel::System::Web::InterfaceAgent::Run Line: 194
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
Module: (eval) (v1.99) Line: 206
Module: ModPerl::RegistryCooker::run (v1.99) Line: 206
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 172
Module: ModPerl::Registry::handler (v1.99) Line: 31

[Wed Jun 8 10:39:18 2016] -e: Apache2::Reload: Can't locate /opt/otrs//Kernel/Output/HTML/FilterElementPost/OwnerChange.pm
[Wed Jun 8 10:39:18 2016] -e: Apache2::Reload: Can't locate /opt/otrs//Kernel/Output/HTML/FilterElementPost/OwnerChangeTicketView.pm
[Wed Jun 8 10:39:18 2016] -e: Apache2::Reload: Can't locate /opt/otrs/Custom/Kernel/Output/HTML/FilterElementPost/TFSConnector.pm
[Wed Jun 8 10:39:18 2016] -e: Apache2::Reload: Can't locate /opt/otrs//Kernel/Output/HTML/FilterElementPost/OwnerChange.pm
[Wed Jun 8 10:39:18 2016] -e: Apache2::Reload: Can't locate /opt/otrs//Kernel/Output/HTML/FilterElementPost/OwnerChangeTicketView.pm
[Wed Jun 8 10:39:18 2016] -e: Apache2::Reload: Can't locate /opt/otrs//Kernel/Output/HTML/FilterElementPost/OwnerChange.pm
[Wed Jun 8 10:39:18 2016] -e: Apache2::Reload: Can't locate /opt/otrs/Custom/Kernel/Output/HTML/FilterElementPost/TFSConnector.pm
[Wed Jun 8 10:39:18 2016] -e: Apache2::Reload: Can't locate /opt/otrs//Kernel/Output/HTML/FilterElementPost/OwnerChange.pm
[Wed Jun 8 10:39:18 2016] -e: Apache2::Reload: Can't locate /opt/otrs//Kernel/Output/HTML/FilterElementPost/OwnerChange.pm
[Wed Jun 8 10:39:18 2016] -e: Apache2::Reload: Can't locate /opt/otrs//Kernel/Output/HTML/FilterElementPost/OwnerChangeTicketView.pm
[Wed Jun 8 10:39:18 2016] -e: Apache2::Reload: Can't locate /opt/otrs/Custom/Kernel/Output/HTML/FilterElementPost/TFSConnector.pm
[Wed Jun 8 10:39:18 2016] -e: Apache2::Reload: Can't locate /opt/otrs//Kernel/Output/HTML/FilterElementPost/OwnerChange.pm
[Wed Jun 8 10:39:18 2016] -e: Apache2::Reload: Can't locate /opt/otrs//Kernel/Output/HTML/FilterElementPost/OwnerChangeTicketView.pm
[Wed Jun 8 10:39:18 2016] -e: Apache2::Reload: Can't locate /opt/otrs//Kernel/Output/HTML/FilterElementPost/OwnerChangeTicketView.pm
[Wed Jun 8 10:39:18 2016] -e: Apache2::Reload: Can't locate /opt/otrs//Kernel/Output/HTML/FilterElementPost/OwnerChange.pm
[Wed Jun 8 10:39:18 2016] -e: Apache2::Reload: Can't locate /opt/otrs//Kernel/Output/HTML/FilterElementPost/OwnerChangeTicketView.pm
[Wed Jun 8 10:39:18 2016] -e: Apache2::Reload: Can't locate /opt/otrs/Custom/Kernel/Output/HTML/FilterElementPost/TFSConnector.pm
[Wed Jun 8 10:39:18 2016] -e: Apache2::Reload: Can't locate /opt/otrs//Kernel/Output/HTML/FilterElementPost/OwnerChange.pm
[Wed Jun 8 10:39:18 2016] -e: Apache2::Reload: Can't locate /opt/otrs//Kernel/Output/HTML/FilterElementPost/OwnerChangeTicketView.pm
[Wed Jun 8 10:39:19 2016] -e: Apache2::Reload: Can't locate /opt/otrs//Kernel/Output/HTML/FilterElementPost/OwnerChange.pm
[Wed Jun 8 10:39:19 2016] -e: Apache2::Reload: Can't locate /opt/otrs/Custom/Kernel/Output/HTML/FilterElementPost/TFSConnector.pm
[Wed Jun 8 10:39:19 2016] -e: Apache2::Reload: Can't locate /opt/otrs//Kernel/Output/HTML/FilterElementPost/OwnerChange.pm
[Wed Jun 8 10:39:21 2016] -e: Apache2::Reload: Can't locate /opt/otrs//Kernel/Output/HTML/FilterElementPost/OwnerChange.pm
[Wed Jun 8 10:39:21 2016] -e: Apache2::Reload: Can't locate /opt/otrs/Custom/Kernel/Output/HTML/FilterElementPost/TFSConnector.pm
[Wed Jun 8 10:39:21 2016] -e: Apache2::Reload: Can't locate /opt/otrs//Kernel/Output/HTML/FilterElementPost/OwnerChange.pm
[Wed Jun 8 10:39:21 2016] -e: Apache2::Reload: Can't locate /opt/otrs//Kernel/Output/HTML/FilterElementPost/OwnerChange.pm
[Wed Jun 8 10:39:21 2016] -e: Apache2::Reload: Can't locate /opt/otrs//Kernel/Output/HTML/FilterElementPost/OwnerChangeTicketView.pm
[Wed Jun 8 10:39:21 2016] -e: Apache2::Reload: Can't locate /opt/otrs/Custom/Kernel/Output/HTML/FilterElementPost/TFSConnector.pm
[Wed Jun 8 10:39:21 2016] -e: Apache2::Reload: Can't locate /opt/otrs//Kernel/Output/HTML/FilterElementPost/OwnerChange.pm
[Wed Jun 8 10:39:21 2016] -e: Apache2::Reload: Can't locate /opt/otrs//Kernel/Output/HTML/FilterElementPost/OwnerChangeTicketView.pm
[Wed Jun 8 10:39:21 2016] -e: Apache2::Reload: Can't locate /opt/otrs//Kernel/Output/HTML/FilterElementPost/OwnerChange.pm
[Wed Jun 8 10:39:21 2016] -e: Apache2::Reload: Can't locate /opt/otrs/Custom/Kernel/Output/HTML/FilterElementPost/TFSConnector.pm
[Wed Jun 8 10:39:21 2016] -e: Apache2::Reload: Can't locate /opt/otrs//Kernel/Output/HTML/FilterElementPost/OwnerChange.pm
[Wed Jun 8 10:39:21 2016] -e: Apache2::Reload: Can't locate /opt/otrs//Kernel/Output/HTML/FilterElementPost/OwnerChange.pm
[Wed Jun 8 10:39:21 2016] -e: Apache2::Reload: Can't locate /opt/otrs/Custom/Kernel/Output/HTML/FilterElementPost/TFSConnector.pm
[Wed Jun 8 10:39:21 2016] -e: Apache2::Reload: Can't locate /opt/otrs//Kernel/Output/HTML/FilterElementPost/OwnerChange.pm
[Wed Jun 8 10:39:21 2016] -e: Apache2::Reload: Can't locate /opt/otrs//Kernel/Output/HTML/FilterElementPost/OwnerChange.pm
[Wed Jun 8 10:39:21 2016] -e: Apache2::Reload: Can't locate /opt/otrs//Kernel/Output/HTML/FilterElementPost/OwnerChangeTicketView.pm
[Wed Jun 8 10:39:21 2016] -e: Apache2::Reload: Can't locate /opt/otrs/Custom/Kernel/Output/HTML/FilterElementPost/TFSConnector.pm
[Wed Jun 8 10:39:21 2016] -e: Apache2::Reload: Can't locate /opt/otrs//Kernel/Output/HTML/FilterElementPost/OwnerChange.pm
[Wed Jun 8 10:39:21 2016] -e: Apache2::Reload: Can't locate /opt/otrs//Kernel/Output/HTML/FilterElementPost/OwnerChangeTicketView.pm
[Wed Jun 8 10:39:21 2016] -e: Apache2::Reload: Can't locate /opt/otrs//Kernel/Output/HTML/FilterElementPost/OwnerChange.pm
[Wed Jun 8 10:39:21 2016] -e: Apache2::Reload: Can't locate /opt/otrs/Custom/Kernel/Output/HTML/FilterElementPost/TFSConnector.pm
[Wed Jun 8 10:39:21 2016] -e: Apache2::Reload: Can't locate /opt/otrs//Kernel/Output/HTML/FilterElementPost/OwnerChange.pm
[Wed Jun 08 10:39:40.768737 2016] [mpm_prefork:notice] [pid 1068] AH00169: caught SIGTERM, shutting down
[Wed Jun 08 10:39:58.523722 2016] [mpm_prefork:notice] [pid 1015] AH00163: Apache/2.4.7 (Ubuntu) PHP/5.5.9-1ubuntu4.14 mod_perl/2.0.8 Perl/v5.18.2 configured -- resumin$
[Wed Jun 08 10:39:58.535742 2016] [core:notice] [pid 1015] AH00094: Command line: '/usr/sbin/apache2'




ERROR: OTRS-CGI-44 Perl: 5.18.2 OS: linux Time: Wed Jun 8 10:40:50 2016

Message: Module Kernel/Modules/AgentHelloWorld.pm not in @INC (/usr/Custom /usr/Kernel/cpan-lib /usr /usr/sbin/../../Custom /usr/sbin/../../Kernel/cpan-lib /usr/sbin/.$

RemoteAddress: 192.168.203.220
RequestURI: /otrs/index.pl?Action=AgentHelloWorld

Traceback (1049):
Module: Kernel::System::Web::InterfaceAgent::Run Line: 194
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
Module: (eval) (v1.99) Line: 206
Module: ModPerl::RegistryCooker::run (v1.99) Line: 206
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 172
Module: ModPerl::Registry::handler (v1.99) Line: 31

don't understand what his problem is

[reneeb]

restart apache...

[Niroc]

solved thx