Plenty "No such file:" in log for FAQ module

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pvanos
Znuny newbie
Posts: 23
Joined: 26 Sep 2014, 13:59
Znuny Version: 3.3.10
Company: KSZ-BCSS

Plenty "No such file:" in log for FAQ module

Post by pvanos »

Yesterday I did an upgrade from 3.3 to 4, after which I did an "Update repository information" in Package Manager, and upgraded the module FAQ.
After this, an upgrade from 4 to 5 was done, again followed by "Update repository information" in Package Manager, and upgrade of module FAQ (v5.0.3)
However, since I am on version 5, my error log contains a lot of errors, that seem to point all in the same direction.
So, my question is whether I can, from inside Package Manager, safely uninstall FAQ, and after that, reïnstall it again ?
(with safely, I mean: it is my production environment...)

Extract from the error log:

Code: Select all

 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/bin/otrs.FAQImport.pl!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/CustomerHeaderMetaFAQSearch.pm!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/DashboardFAQ.pm!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/FAQJournalOverviewSmall.pm!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/FAQMenuGeneric.pm!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/FAQOverviewSmall.pm!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/HeaderMetaFAQSearch.pm!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/LayoutFAQ.pm!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/LinkObjectFAQ.pm!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/OutputFilterFAQ.pm!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/PublicHeaderMetaFAQSearch.pm!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AAAFAQ.tt!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AgentFAQAdd.tt!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AgentDashboardFAQOverview.tt!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AgentFAQCategory.tt!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AgentFAQDelete.tt!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AgentFAQEdit.tt!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AgentFAQExplorer.tt!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AgentFAQHistory.tt!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AgentFAQJournalOverviewSmall.tt!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AgentFAQLanguage.tt!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AgentFAQLanguage.tt!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AgentFAQOverviewNavBar.tt!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AgentFAQOverviewSmall.tt!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AgentFAQPrint.tt!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AgentFAQSearch.tt!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AgentFAQSearchOpenSearchDescriptionFAQNumber.tt!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AgentFAQSearchOpenSearchDescriptionFulltext.tt!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AgentFAQSearchResultPrint.tt!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AgentFAQSearchSmall.tt!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AgentFAQZoom.tt!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/AgentFAQZoomSmall.tt!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/CustomerFAQExplorer.tt!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/CustomerFAQPrint.tt!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/CustomerFAQSearch.tt!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/CustomerFAQSearchOpenSearchDescriptionFAQNumber.tt!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/CustomerFAQSearchOpenSearchDescriptionFullText.tt!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/CustomerFAQSearchResultPrint.tt!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/CustomerFAQSearchResultShort.tt!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/CustomerFAQZoom.tt!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/PublicFAQExplorer.tt!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/PublicFAQPrint.tt!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/PublicFAQSearch.tt!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/PublicFAQSearchOpenSearchDescriptionFAQNumber.tt!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/PublicFAQSearchOpenSearchDescriptionFullText.tt!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/PublicFAQSearchResultPrint.tt!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/PublicFAQSearchResultShort.tt!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/Kernel/Output/HTML/Standard/PublicFAQZoom.tt!
 [Error][Kernel::System::Package::_FileRemove][Line:3432]: No such file: /opt/otrs/scripts/webservices/GenericFAQConnector.yaml!
reneeb
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Re: Plenty "No such file:" in log for FAQ module

Post by reneeb »

Restart your webserver...
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pvanos
Znuny newbie
Posts: 23
Joined: 26 Sep 2014, 13:59
Znuny Version: 3.3.10
Company: KSZ-BCSS

Re: Plenty "No such file:" in log for FAQ module

Post by pvanos »

Reneeb: thanks for your answer.
I didn't get these errors anymore the last couple of days.
As a matter of fact, I found in the /var/log/messages that httpd was indeed restarted 2 days ago, by coincidence, at a different occasion.
And after that the errors no longer appeared.
So that proved the validity of your answer :wink:
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