Unable to send email to system address

[georgegal]

Hello all,

I have recently upgraded from 4.0.14 to 5.0.10 version.
When replying in a ticket and set as recipients system email addresses I get the following error.

this address is registered as system address and cannot be used

This was not an issue in version 4.0.14 and I could send email to the same email addresses.
is there a way to resolve this issue ?

Kind Regards,
George

[reneeb]

Why do you want to send an email to your OTRS?

[jojo]

this was a bug in OTRS 4. So OTRS behaviour is correct now (sending an email to an address which will be received by OTRS will create 2 Articles (one outbound, one inbound) on the same ticket

[georgegal]

For example, i would like to send an email, through reply, to agents@company.com
My OTRS doesn't receive emails from agents@company.com.
I use two other email addresses for my OTRS to receive emails.
agents@company.com is just an email address bound to a specific queue.

George