[CLOSED] Create Ticket field missing in Customer Interface

[binarymind22]

Hi,

We have upgraded the OTRS from version 3 to version 5 [Step by step]. every thing is working fine except the "New Ticket" option in customer interface.
The following are my observations on this issue.

When login to the Customer interface, the "New Ticket" field is not showing up.
http://IP/otrs/customer.pl?Action=Custo ... =MyTickets

So i checked whether the Module "CustomerFrontend::Module###CustomerTicketMessage" is Enabled in "Frontend::Customer::ModuleRegistration"
and its found to be enabled. What i noticed is i was able to create the ticket using the below link
http://IP/otrs/customer.pl?Action=CustomerTicketMessage

The Problem is "CustomerFrontend::Module###CustomerTicketMessage" is not showing in the Customer Interface & users are unable to create tickets.

I am stuck at this point, hope some one can help !!

[binarymind22]

Hi,

I found out the missing part

Step 7: Refresh the configuration cache and delete caches
Please run (as user otrs, not as root):
shell> cd /opt/otrs/
shell> bin/otrs.Console.pl Maint::Config::Rebuild
shell> bin/otrs.Console.pl Maint::Cache::Delete

Reference URL: https://otrs.github.io/doc/manual/admin ... ading.html

My Issue got resolved !!