Previous Owner not shown in Move Queue

[stefanoneri]

Hi, I' m running OTRS 5.0.10.
I saw in this blog
http://randronov.blogspot.it/2013/01/ot ... e-and.html
that setting Ticket::Frontend::MoveType => NewWindow
the combo box "Move" will be replaced with menu item "Queue" and will appears a popup window.
In the image contained in the article you can see that you can also choice the Owner between two lists: "New Owner" and "Previous Owner".
I obtained only a list, "New Owner" (see attached image); I searched in Admin-SysConfig, but I did'nt any configuration about showing "Previous Owner" list.
Please, help me to show the list "Previous Owner".
Thanks,
Stefano

MoveTicket.png

[jojo]

not possible in OTRS5

[stefanoneri]

Ok, I suspected it, but in AgentTicketMove.pm you can see this code:

# build owner string
$Param{OwnerStrg} = $LayoutObject->BuildSelection(
Data => $Self->_GetUsers(
QueueID => $Param{DestQueueID},
AllUsers => $Param{OwnerAll},
),
Name => 'NewUserID',
SelectedID => $Param{NewUserID},
Translation => 0,
PossibleNone => 1,
Class => 'Modernize',
Filters => {
OldOwners => {
Name => $LayoutObject->{LanguageObject}->Translate('Previous Owner'),
Values => $Self->_GetOldOwners(
QueueID => $Param{DestQueueID},
AllUsers => $Param{OwnerAll},
),
},
},
);

[stefanoneri]

Solved, OTRS Team wrote me:
Please, can you verify it, you have it on the bottom of the owner field "filter". Should you click on it you can see previous owner the list will be refreshed and only previous owner will be shown. The setting is somewhat hidden.